Month: May 2012

Resolved – No 41995: Intermittent Internet Access

Our technical teams are confident this issue has now been resolved, but they will continue to monitor the situation for now. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting intermittent issues while accessing the internet.  Our technical teams are liaising with our suppliers to resolve this issue.

If you require more information please contact the Service Desk and quote Reference Number 41995

Resolved-No: 41161-Issues accessing My Dundee

We are aware that over the weekend some users experienced issues accessing MyDundee.

This issue has now been resolved and full service was restored at 9.20am. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing My Dundee.

Our technical teams will investigate this issue as soon as possible.

Resolved- No: 41204-Issues using CODA

This issue has now been resolved and full service was restored at 1pm. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing CODA.

Our technical teams are working to restore services.
If you require more information please contact the ICS Service Desk and quote reference no. 41204

Resolved-No:40765-Issues accessing dMail

Service has now been restored. We are continuing to investigate the root cause of this issue.

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We are aware that users are unable to access dMail.

Our technical teams are working to restore services. We apologise for any inconvenience caused.

 

Resolved-No:40689-Issues accessing PECOS

Access to PECOS live was restored on Friday afternoon.

Our suppliers are aware that there are a number of POs Pending Transmission and will resolve this soon.

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Users are reporting issues with accessing PECOS.

The CAPS team are liaising with their suppliers to resolve this issue.

If you require more information please contact ICS Service Desk and quote reference no. 40689.

No: 40628 Issues connecting to UoD WiFi

Users have been reporting issues with connecting to UoD Wifi. Our technical teams have investigated and have now resolved the issue.

Any users who have experienced issues with UoD Wifi today, and made any changes to their wireless configuration may have to reinstall the setup again to allow connection.  If no such changes have been made, then users should be able to connect to UoD Wifi as normal.

If you require more information please contact the ICS Service Desk and quote reference no. 40628