Month: June 2012

Update:LANDesk downtime from 11.30am today (Wed 27 June)

Problems with the upgrade have now been fixed and LANDesk is up and running. Please report any errors to Service Desk.

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Further to the upgrade to LANDesk last night, an issue has arisen which needs fixed as soon as possible. This involves taking LANDesk offline at 11.30am today. The repair is likely to take around two hours but may take longer.

Updates and notifications will be queued and processed once LANDesk is back online.  We suggest that any new incidents should be logged via the Service Desk online form.
http://www.dundee.ac.uk/ics/feedback/enquiryform/

Further notifications will be available on this page.

Resolved: CMS Upgrade – Tuesday 26 June 9.00-12.30

The CMS login issue is now resolved.  Staff can login as normal and the web team will review the upgrade to ensure everything is working as normal.

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The CMS upgrade is taking longer to complete than was initially anticipated. We are continuing to work on the upgrade and will post an update when it becomes available.

We apologise for any inconvenience caused by this delay.

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On Tuesday 26 June, between 9.00 and 12.30, users will not be able to access the T4 Content Management System (CMS) due to a system upgrade. The upgrade will include bug fixes and new functionality. Any further updates will be posted on ICS Status.

If you have any questions or concerns about this work please contact Service Desk.

Resolved – No 43063: Password Portal unavailable

This issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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We are aware that users may not be able to access the Password Portal to change passwords at present.

Our technical teams are working to restore services.

Resolved-Issues accessing SOMIS-No:42863

We have restored access to SOMIS by restarting the server.

If you are still experiencing any issues with this service please contact Service Desk.

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We are aware users are experiencing issues accessing SOMIS web services.

Our technical staff are currently investigating this issue.

Planned maintenance: External firewall

One of our external firewalls has developed a fault and requires a replacement part

WHEN IS THIS SCHEDULED?
 Installation is scheduled for Tuesday 19th June between 09:30 and 09.45.

WHAT IS THE IMPACT?
In the meantime our firewall continues to operate, with reduced resilience, and although service users should not experience any issues, access to internet services including email should be considered at increased risk.

MORE INFORMATION
If you have any queries or concerns about this work please contact ICS Service Desk.

Completed: SITS Upgrade 16-18 June 2012

The SITS Live upgrade has been completed. SITS Live, eVision and IPP are now available to users.

Thank you for your patience while this work was carried out. Please contact Service Desk if you are experiencing any issues with this service.

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The SITS Live (Student Management System) upgrade is scheduled to take place on Saturday 16 – Monday 18 June 2012. This date was agreed after consultation with key stakeholders.

WHICH SERVICES WILL BE UNAVAILABLE?
SITS Live, eVision and IPP will be unavailable during this upgrade.

WHEN WILL SERVICES BE UNAVAILABLE?
From 8pm on Friday 15th June until 8am on Tuesday 19th June.

WHO WILL BE AFFECTED?
All staff and students who access the above services.

MORE INFORMATION
If you have any questions about these changes and how they will affect you please ICS Service Desk quoting Incident number 41535.

Resolved-Issues accessing Online Residences Services-No:42187

This issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing Online Residences Services via eVision.

Our technical teams are working to restore services.  If you require more information please contact the ICS Service Desk and quote reference no. 42187