Month: July 2012

Change to VPN connections-Tuesday 21 August

On Tuesday 21 August 2012 we will be changing the way users connect to VPN.

VPN users will have to change their VPN settings in advance and we will be in touch with guidance on how to do this in w/b 6 August. We cannot provide the new settings until a network change is made next week, but we are keen that users have sufficient notice of the planned change to this service.

If you have any questions or concerns please contact Service Desk and quote reference 44588.

Network migration to JANET – 31 July 2012

UPDATE: 1st August 9.40 a.m.

We have now completed migration of our network infrastructure from FaTMAN to JANET UK.

If you have any questions about this change, please contact Service Desk,  quoting Change Ref 82.

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UPDATE: 31 July 11.30a.m.

An issue with the firewall was identified this morning. This has delayed progress with this work until Wednesday 1 August between 7.00 and 8.00 a.m.

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On Tuesday 31 July 2012 users will be unable to connect to the network for a short period between 7.00 and 8.30, and the network should be considered at risk during this time.

During the at risk time slot we will migrate our network infrastructure from FaTMAN to JANET UK. The JANET network has the potential to offer internet connections of up to 10G.

If you have any questions or concerns please contact Service Desk and quote change ref 82.

Changes to Service Desk notifications-No:44742

Users will notice that the notifications that they receive from Service Desk will be different this morning. We have updated our notification emails to prepare for the rollout of our self-service portal, which be tried out by Local Analysts and Local Support Contacts very soon.

If you have any feedback, questions or concerns please contact Service Desk quoting reference 44742.

Resolved – No: 44685 – Issues with VPN

The VPN issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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We are aware that some users may be experiencing issues using the VPN service at present. Our technical teams are working to restore this service as quickly as possible.

If you have any queries or concerns please contact Service Desk and quote no. 44685.

ICS Status redirect-Tuesday 31 July:Planned maintenance

UPDATE:

Our Status page is now available and the redirect has been removed.

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On Tuesday 31 July our Status page will be unavailable between 9am and 12noon due to a WordPress upgrade.

During this time visitors to this Status page will be directed to our Twitter page at www.twitter.com/uod_it for all the latest updates. We will post a message to say when we are back up and running. You can sign up to receive Status updates from:

  • Twitter  – @uod_it,
  • RSS feed – http://blog.dundee.ac.uk/status/feed/

 

Upgrading WordPress blog-Tuesday 31 July:Planned Maintenance

UPDATE:

Work to upgrade WordPress Blogs has now been completed.

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On Tuesday 31 July 2012 we will be upgrading WordPress Blogs to incorporate new features and implement bug fixes.

From 9am until 12noon users will be unable to access content on the blogs hosted at blog.dundee.ac.uk.

Administrators should not login and make changes during this time. We will notify users once the upgrade is complete.

If you have any queries or concerns please contact Service Desk and quote change no. 78.

Resolved – No: 44487 – PC Date and Time issue

The date and time issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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We are aware that when some users login this morning they will notice that the date on the desktop taskbar is incorrect. This will result in being unable to login to applications from your desktop eg dMail. We are investigating what has caused this issue but in the meantime suggest that you manually change the time setting on your machine. If you have any questions or concerns contact Service Desk quoting reference no 44487

Issues accessing dMail:Resolved

Shortly before midnight last night we restored access to dMail.

We will be working closely with our suppliers and Microsoft to determine the root cause of the problem and put steps in place to avoid another occurence in the future.

We apologise for any inconvenience that our users experienced throughout the downtime.