Month: September 2012

Update:Library Ground Floor PCs out of order

All PCs are now operational and back in service.  

28 Sep – 14:10

We are gradually bringing PCs back into service in the Ground Floor of Main Library. A section will remain unavailable until further equipment arrives and we have completed additional maintenance.

27 Sep – 10.37

Sixty PCs remain out of order on the Ground Floor of Main Library due to an electrical fault.

We are waiting for replacement parts to arrive and will have the PCs back in service ASAP.

If you need to use a PC please check the IT Suites PC availability page for the best location.

We apologise for any inconvenience caused.

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26 Sep – 16.58

PCs in Area B on the Ground Floor of Main Library are being shut down and will be out of order due to a reported fault.

We are working to resolve this issue as quickly as possible.

 

Completed – Minor upgrade to T4 Content Management System

This upgrade was successfully completed by 9.30am.

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On Tuesday 25 September 2012, between 09.00 and 11.00 we will be implementing a minor upgrade to the T4 Content Management System.

How will you be impacted?

While the work is undertaken users will not be able to access the T4 Content Management System. The live University website will remain fully available, however amendments will not be possible during the work.

Help & Advice

If you have any questions or concerns please contact Service Desk and quote Incident number 48597.

Planned Maintenance: ENGL build server unavailable – Tuesday 2 October 9-11am

Work to upgrade the ENGL Build server was succesfully completed.

3rd October 2012

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On Tuesday 2 October, between 9 – 11am, we will be implementing a patch on the ENGL build server. The server will therefore be offline during this time.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 48793.

Help4U – Welcome to self-service

All staff and students are encouraged to log IT calls with Help4U, our self-service portal. As well as being able to log incidents and service requests 24/7, you can now check the progress of your calls online.

Visit www.dundee.ac.uk/help4u , click on the link to self-service and login with your standard username and password.

Within the self-service portal you can also search our growing Knowledge Base for articles that will help you with common queries and known issues.

If you have any questions or feedback, please contact Service Desk and quote Incident number 44206.

ESWCE users unable to login – No:43234

We are aware that some staff users in Education & Social Work  have been unable to login this morning. This issue should now be resolved, and any affected users should reboot their PCs and login again.

If you have any questions or concerns please contact Service Desk and quote Incident No 48234.

Resolved:Issues with MyDundee-No:48124

This issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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We are aware users are experiencing issues accessing My Dundee.

Our technical staff are working to restore this service.

If you have any queries or concerns please contact Service Desk and quote no. 48124.

 

Postponed: Power maintenance work on Saturday 15 September

Estates & Buildings have advised us they will be postponing this work. It will be rescheduled at a later date with at least two weeks notice.

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Estates and Buildings have informed us that they will be undertaking power maintenance work that affects the Computing Centre on Saturday 15 September 2012 between 8am and lunchtime.

During this power disruption, a combination of our UPS units and generator will maintain supply to our Core Equipment Room and therefore no services should be affected, although they should be seen as at risk.