Month: January 2013

Planned Maintenance: Upgrade two new wireless controllers to code version 7.4 – No 55719

Update: This enabling work has been cancelled for today.

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On Friday, 25th January 2013, 7.30 – 8.30, we intend to upgrade two new wireless controller code versions. During this period, wireless provision from the following access points will be unavailable:

  • Cross Row: Entire building
  • 11 Perth Road: Entire building
  • Matthew Building: Rooms 7029, 7030 and 7034 (Design Studios)
  • 5 Airlie Place: Seminar Room
  • Tower Extension: 1st Floor Corridor

All other campus wireless provision will remain available.

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55719

Planned Maintenance: Upgrade of WordPress Blogs to 3.5 – No 55715

Update

This work has now been successfully completed.

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On Tuesday, 29 January 2013, we will be upgrading WordPress Blogs to version 3.5, incorporating new features and bug fixes. From 09:00 – 10:00 Users will be unable to access content on the blogs hosted at blog.dundee.ac.uk. During this period a redirect for Status information will be in place to http://twitter.com/uod_it

Administrators should not login and make changes during this time. We will notify Users via ICS Status once the upgrade is complete.

If you have any queries or concerns about this work, please contact Service Desk quoting reference number: 55715

 

Issues accessing My Dundee – No: 55752

This issue has now been resolved.  Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing My Dundee.

Our technical teams are working to restore services.

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55752.

 

Issues accessing network storage – No: 55557

Update Friday 2.20

We are continuing to monitor this service.

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Update 11.15

Normal service is resumed and our technical team are monitoring this service.

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Users are reporting an issues with accessing network storage. Our technical teams are working to restore services.

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55557.

Semester 1 Examination Results 11 Jan 2013

Results Fully available and no Issues reported

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Semester 1 Examination Results are planned for release on Friday 11 January at 9.30am. Students should be aware that the system will be very busy  so there may  be a chance that a ‘system busy’ screen may appear. Note – the busiest times seem to be 11 am and 2 pm.

  • Please be patient and wait 5/10 minutes before retrying – launching multiple sessions is not recommended.
  • Once logged in to eVision the database needs to retrieve your results – Please DO NOT press F5 to refresh as this will have an adverse effect on system performance.

Please contact ICS Service Desk using the online portal www.dundee.ac.uk/help4u or by telephone 01382 388000 if still unable to access results.

Planned Maintenance: network switches upgrade – Ewing Building (except Satellite lab) – No: 55224

All work successfully completed by 7:30am today.

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55224.

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As part of our planned maintenance we are upgrading the operating system code of the campus network switches in the Ewing Building (except Satellite lab) on Friday, 11th January. All network access (PC, wireless and telephony) will be affected as we reboot each switch to complete the process. Switch reboots will start at 7:30am and be complete by 8:30am.

Help & Advice

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55224.

Planned Maintenance: network switches upgrade – Crawford Building & Matthew Building – No: 55116

Thursday 10th January

All work successfully completed by 8:15am today.

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55116.

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As part of our planned maintenance we are upgrading the operating system code of the campus network switches in the Crawford Building and Matthew Building on Wednesday, 9th January. All network access (PC, wireless and telephony) will be affected as we reboot each switch to complete the process. Switch reboots will start at 8pm and be complete by 10pm.

Help & Advice

If you have any questions or concerns about this work please contact Service Desk on 01382 3(88000) and quote Reference No. 55116.