Notice #305672
Investigating

Opening Shared Mailboxes through Webmail - Personal email showing

Began: Duration:

Shared Mailbox issues - opening a shared mailbox through Webmail shows a personal email inbox and not a shared Inbox.

This is a Microsoft issue that they are investigating.

They have advised you to use the Client version rather than Webmail to access these shared mailboxes. We will keep you updated on the progress of this.

Notice #319102
Identified

National Phenotypic Screening Centre (NPSC) cluster issue

Began: Duration:

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

The replacement disks are scheduled to arrive (via courier) tomorrow (Thursday 28th March).

Regular updates will be provided.

Apologies for any inconvenience.

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not yet arrived today (we expect them to arrive today, Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow , Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Due to a hardware failure in our storage system, the NPSC cluster has been offline since last Thursday afternoon. We are currently collaborating with Dell engineers to address and resolve the issue.

If this is going to cause you major issues with regards to work plans/deadlines please log a call in help4u quoting case number 2403-5142.

Notice #317515
Underway

DTS IT Support Provision During Rest Days (Friday 29th March to Monday 1st April 2024)

Began: Duration:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

DTS will be providing a reduced support service over the rest days.

There will be no DTS staff at the Library Service Point over the long weekend. However, there will still be resource in place to action standard requests (password reset requests etc.) and to monitor, action and respond to incoming calls on a best endeavour basis.

The above does not mean that there will be no DTS staff on site … teaching is still scheduled for Friday 29th March and Panopto launch day is scheduled for Monday 1st April - to that end we have focussed DTS priority on support for teaching and all the Learning Spaces Technology Support Team will be on site for both days.

If you experience an IT issue over the Rest Days, please log a call via the Help4U Self-Service Portal. You may also be able to find an answer to your query by searching the Knowledge Base.

If you have not yet done so please set up Self Service Password Reset following the instructions on our Reset your forgotten password web guide. This will avoid delays with password resets during this period.

For popular IT topics such as account and password, MFA, or connecting to Eduroam, check our Guides to see if you can find what you're looking for.

Notice #318418
Investigating

HPC Offline for Filesystem Hardware migration (cutover to new storage system).

Began: Duration:

What we are doing:

Between 2nd and 5th April we will be migrating the HPC cluster file system to our new Research Storage Platform to provide users with additional capacity and replace the existing, aging hardware. To allow us to carry out this task we need to take the file system and HPC services offline from 17:00 on Monday 1 April. The work has been scheduled for these dates as we anticipate it being a quiet time in terms of use.
Impact on users: We anticipate that the work will take 2 days however we advise you that the services might not be fully accessible until the end of the week (5 April).
Please note your data is not at risk during this cutover period.
The following services will be offline during this period: - HPC login nodes - HPC compute nodes (it won't be possible to run any jobs and any jobs still running on 2 April will be deleted) - RStudio and Jupyterhub servers (rstudio.compbio.dundee.ac.uk and jupyterhub.compbio.dundee.ac.uk) - Compute Cluster network shares (NFS or Samba) - Web Based services which depend on the HPC cluster e.g. Jpred other CompBio services More information will be disseminated in the coming weeks. If this is going to cause you major issues with regards to work plans/deadlines please log a call in help4u quoting case number C2403-044.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • SEAtS

    Digital attendance management system

  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • S:\
    • Research File Store (RFS)
    • Research File Store Cluster
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
  • Learning Spaces Technology
Previous notices

[Resolved] TOPdesk - help4u Intermittent Issues

Began: Ended: Duration:

We are aware of intermittent issues with help4u - both for customers trying to access the Self-Service Portal, and for operators in the various Service Teams. The issue appears to be affecting users onsite mainly, but may affect you if you are trying to access offsite also.

TOPdesk (help4u) have posted the following on their status page

Investigating - We are currently experiencing problems on multiple hosting locations as a result your TOPdesk environment may not be available or experiencing slow performance.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 7898. Mar 22, 2024 - 12:32 CET

This issue may be affect other University systems - we will update this post with details of any other systems affected if/when we become aware.

Latest update from TOPdesk:

Update - Our team of engineers are continuing the investigation into the issues of degraded performance and unavailable environments.

It's important to note that these issues are not impacting all of our customers, but a segment of them.

We will ensure to post an update on our progress as soon as possible. Mar 22, 2024 - 13:11 CET

Latest update from TOPdesk:

Update - We're noticing small improvements in the performance of TOPdesk instances based on our monitoring.

However, this might be due to a natural reduction in traffic with TOPdesk related to customers usage.

We are seeing short bursts of slower performance every 30 minutes.

Our sincere apologies for any inconvienience this is causing. Our team is working hard to figure out what's causing this and fix it.

We will aim to update further within the next hour, unless new information comes to light in the meantime Mar 22, 2024 - 14:21 CET

Monitoring - The temporary "spikes" of poor performance mentioned in the previous update have now not occurred for over an hour and our logging indicates normal levels of performance for customers. We are currently monitoring this situation to ensure these issues do not repeat.

At this moment in time the best information we have available indicates that the root cause of this issue lies with one of our hosting partners, however we are continuing to investigate this issue in the background and will provide a further update once we are able to confirm this or have new information to share. Mar 22, 2024 - 14:48 CET

TOPdesk have now resolved the incident. Thanks for your patience.

RESOLVED: Performance / availability issues Incident resolved We can confirm that since our previous update, there have been no further performance "spike", all system checks have returned to normal and the performance issues we were experiencing have been resolved. As this issue appears to be resolved, we will close this Major Incident. We appreciate your patience during this time and apologise for any inconvenience caused.

The evidence gathered during our investigation strongly indicates that the root cause of this issue lies with one of our hosting partners, and we are currently working with them to fully evaluate this issue. We will update this status page with a Root Cause Analysis (RCA) report once in due course, however we are unable to provide a time frame on exactly when this will be published this at this moment in time. Time posted Mar 22, 16:02 CET

No further notices from the past 7 days.