Month: October 2013

Trouble with logging into email? Change your password.

Some of our users are reporting that they cannot login to their email accounts and receive the error message, “username or password is incorrect”.

When you are prompted to reset your password you MUST change it to something different. If you use the same password it will not synchronise with the directory that our email system checks again.

If you are experiencing this issue, change your password within the Password Management Portal to a different password. Google Chrome does not work with the Password Management Portal – please use another browser.

If you continue to experience an issue accessing email please contact Service Desk.

UoD IT staff meeting – 25th October – 10am-12 noon – requests for support

On Friday 25th October, between 10am-12 noon, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.