Month: January 2014

UoD IT staff meeting – 31st January – 9:50am-12:10pm – requests for support

On Friday 31st January, between 9:50am-12:10pm, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.

UoD IT closed – 10am-12pm – Friday 24th January

On Friday 24th January, between 10am-12pm, UoD IT staff will be attending a meeting with the Principal.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.

 

Planned maintenace: Essential network upgrade – 14 Jan 2014 – 7-10am

We have scheduled essential upgrades on the network on Tuesday 14 January between 7.00 and 10.00.

This work will affect Main Library, DUSA , College of Nursing  Airlie Place, Registry Airlie Place , Old Medical School, 1/3 Perth Road Accountancy and Economics, Carnelly Building, Carnegie Building, Forensic Medicine, Chaplaincy and Peters Building.

While this work is being carried out, network users will experience a temporary loss of connectivity to the network and telephony systems.

We will upgrade to newer and improved equipment and move and replace connections. This work will enhance connectivity to the network and telephony systems and improve resilience to the service.

If you have any questions or concerns about this work please contact Service Desk quoting reference Change 224.

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As part of a programme of planned maintenance, a series of five scheduled rollout operations will be carried out between 07.00 and 10.00 on Tuesday mornings over the coming weeks. The programme is outlined below and full information about exact dates and affected locations will be circulated at the appropriate times.

See below – Proposed schedule of planned maintenance:

FIRST ROLL-OUT

  • Date/Time: 6pm on Friday 19 July and  5pm on Saturday 20 July
  • Locations: Park Place, Scrymgeour Building and Bonar Hall
  • Status: Completed

SECOND ROLL-OUT

  • Date/Time: Between 07.00 and 10.00 on Tuesday 17 September 2013
  • Locations: Matthew and Crawford buildings, RIS 11 Perth Road and Student Services on the west side of Airlie Place
  • Status: Completed

THIRD ROLL-OUT

  • Date/Time: Between 07.00 and 10.00 on Tuesday 22 October
  • Locations: Tower Building, Tower Extension, DCA, Old Technical Institute, Harris Building, Ewing Building, Dental School, Frankland Building.
  • Status: Completed

FOURTH ROLL-OUT

  • Proposed Date/Time: Between 07.00 and 10.00 on Tuesday 14 January 2014
  • Locations: Main Library, DUSA , College of Nursing  Airlie Place, Registry Airlie Place , Old Medical School, 1/3 Perth Road Accountancy and Economics, Carnelly Building, Carnegie Building, Forensic Medicine, Chaplaincy and Peters Building
  • Status: Scheduled

FIFTH ROLL-OUT

  • Proposed Date/Time: Between 07.00 and 10.00 on Tuesday, <tbc>, 2014
  • Locations: Queen Mother Building, Fulton Building, Cross Row , Buildings and Estates, Dalhousie, ISE and the Micro Centre
  • Status: Pending confirmation of dates

Further information – Services outage update – 6th January

Certain services, including Webmail, eVision and WordPress blogs, were unable to access the University network fully after a fault occurred on Monday evening. This also meant we were unable to post updates regarding the fault through our website. IT staff analysed the problem and resolved the issue at 20:30. Unfortunately problems persisted with access to the Outlook client, Lync and email on mobile devices requiring some additional remedial work and access was subsequently restored first thing Tuesday morning.

We are taking steps to improve our diagnostic and automatic reporting systems that will enable us to restore service in a more timely fashion in the future.