Month: February 2014

Enhancing Managed and CLT Desktop security – white-listing applications

From Tuesday 4 March we will be making a change to Managed and CLT Desktops to prevent users mistakenly installing malware and ransom-ware. This change will be applied the next time you login after this date.

For most applications to be installed users require administrator access – the technology used in the Managed and CLT Desktops allow users to have this access when installing pre-approved applications or those available in Apps on Demand. However, some applications can install from the user area without requiring elevated access – these can be installed entirely unwittingly and can be harmful malware or ransom-ware.

The change we are making means that only applications that we have approved (or “white-listed”) can run. If you come across an application that we have not white-listed on the Managed Desktop you will be prompted to request a reason for using it and we will check it out on your behalf. If you come across an application that we have not white-listed on the CLT you will receive a blocked message. If you come across an application we have blocked you will receive a message to notify you. Examples are attached.

Help & Support

If you have any questions or feedback please contact us via Help4U quoting Change 332.

UoD IT staff meeting – 26th February – 10am-12 noon – requests for support

On Wednesday 26th February, between 9:50am-12:10pm, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.

UoD IT Service Desk Team meeting – 20th February 4-5pm

On Thursday 20th February, between 4-5pm, UoD IT Service Desk Team will be attending a monthly meeting.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.