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DTS will be providing a reduced support service over the rest days.
There will be no DTS staff at the Library Service Point over the long weekend. However, there will still be resource in place to action standard requests (password reset requests etc.) and to monitor, action and respond to incoming calls on a best endeavour basis.
The above does not mean that there will be no DTS staff on site … teaching is still scheduled for Friday 29th March and Panopto launch day is scheduled for Monday 1st April - to that end we have focussed DTS priority on support for teaching and all the Learning Spaces Technology Support Team will be on site for both days.
If you experience an IT issue over the Rest Days, please log a call via the Help4U Self-Service Portal. You may also be able to find an answer to your query by searching the Knowledge Base.
If you have not yet done so please set up Self Service Password Reset following the instructions on our Reset your forgotten password web guide. This will avoid delays with password resets during this period.
For popular IT topics such as account and password, MFA, or connecting to Eduroam, check our Guides to see if you can find what you're looking for.
[Scheduled] DTS IT Support Provision During Rest Days (Friday 29th March to Monday 1st April 2024)
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- Wifi and wired network
- eduroam wifi
- Wired network
- _TheCloud
- StudentResidences
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We've had reports that due to the Network Migration at Ninewells there are issues with the WiFi which includes Eduroam.
We're currently investigating the issue and will update this post with progress.
Sorry for any inconvenience this has caused.
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We've now resolved the incident. Thanks for your patience.
[Resolved] WiFi issues at Ninewells
Began: Ended: Duration: -
- Storage and files
- OneDrive
- H:\
- S:\
- Research File Store (RFS)
- Research File Store Cluster
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Sorry, we are experiencing some issues with staff being unable to access their Life Sciences home area. Note this is not effecting everyone. Our team is actively working to identify and resolve the issue swiftly.
If you are affected by this incident, please login to the Self Service Portal and log a ticket.
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We've now resolved the incident. Thanks for your patience.
[Resolved] Issues with Life Sciences Home Area
Began: Ended: Duration: -
- Desktops
- Managed Mac (Jamf) desktop
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On Wednesday March 13th we will be performing a cloud migration of our Managed Desktop service for macOS.
Work will start at 9am for approximately 4 hours. You can continue to use your device as normal during this period but Self Service and enrolment of new devices will be unavailable and the service should be considered at risk.
Users will be sent a notification to their device when the work is completed.
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The scheduled maintenance is now underway. We'll keep you updated on our progress.
The maintenance is now complete. Thanks for your patience.
[Complete] Upgrades to Managed Mac environment
Began: Ended: Duration: - Past notices
- No further notices from the past 7 days.