Month: August 2014

Completed – Essential maintenance – Phone handsets – No: 473

In preparation for the planned telephony system upgrades, the firmware on all IP phone handsets must be upgraded.  The bulk of this work is currently scheduled for 30 August 2014.

The impact of the upgrade will be:

  • your phone will reboot at least once
  • you will lose the phone logs (missed/received/placed calls)
  • if your PC is connected through your phone, your PC will lose network connectivity during the upgrade

If you have any queries about the change, please contact the Service Desk quoting change ref. 473

Essential maintenance – Telephony – No: 469

Our contractors will be carrying out essential maintenance on the University’s telephone systems over the next few weeks.

All systems will be upgraded to maintain service levels and provide options for new functionality to support the University’s business transformation.  An example of new functionality is the potential for the introduction of voicemail to email capability as a result of the upgrade of the voicemail system.

Phone handsets

In preparation for upgrade work, all phone handsets will have a firmware upgrade.

Voicemail

During the upgrades, voicemail greetings will not be maintained and voicemail will not be carried over to the new system.  For a limited period access to old voicemail system will be available before it is decommissioned.  If this is a particular concern to anyone who may have stored an important voicemail please contact the Service Desk and quote Change no. 469.

Further Information

Further information about the works, including dates, potential impact and benefits, will be posted and circulated by email in due course.

Printing and Pay2Print in IT Suites

Pay2Print is a credit account system for staff, students and visitors to pay for printing and photocopying in central IT suites.  We have been working quietly over the summer planning some important changes that will improve this service for you.  Pay2Print:

  • now provides you with full information about how much is available to spend, when your account has been topped up and when it has been used;
  • is even more secure, giving you greater peace of mind; and,
  • has an improved system which will be even more reliable than before.

What will change?

When you are topping up your Pay2Print credit you will be asked for your University of Dundee (UoD) username AND password.  Also, if you choose to top up your account online you will be asked to agree to certain terms and conditions that advise you how we will protect your identity and bank account details.

How you use the system will remain unchanged.

How will I be affected?

There will be no Pay2Print printing in Central IT Suites on Tuesday 19 August. However, if you have important and urgent printing requirements please visit the IT Service Desk on Level 1 of the Main Library.

Feedback and questions

Further information can be found at the Pay2Print webpages.

If you have a query or are experiencing any difficulties with this service please contact the UoD IT Service Desk in the Main Library, by email at help4u@dundee.ac.uk or by telephone at 01382 388000 quoting change 461.