Month: September 2014

Resolved – Issue opening PDF files – No: 104642

This issue has now been resolved.

Please contact the Service Desk if you are still experiencing any difficulties with this service.

7th September

This issue will affect PCs located in Main Library areas 1B and 2B.

If you experience an issue launching Adobe files, please run the installer fix:

Start > Utilities and Accessories > AcrobatProXI installer fix

If you continue to have an issue opening PDF files please contact Service Desk.

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UoD IT staff meeting – 1st September – 10-12 noon – requests for support

On Monday 1st September, between 10am-12noon, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.