Month: October 2014

Issue with OWA and Firefox – No: 112197

Our technical team are currently investigating reports of intermittent issues with OWA and Firefox. Reports indicate that Staff are seeing a different view when trying to reply to or print emails using OWA and Firefox. Indications are that this is predominantly affecting shared mailboxes.

The optimum browser for OWA is IE11.

If you require more information or wish to report this issue, please contact Service Desk and quote reference no : 112197

Issues connecting to Microsoft Lync Online – No: 111450

Latest Update from Microsoft: 28th Oct – Current Status – Engineers have completed emergency maintenance and resolved intermittent sign-in issues affecting the Lync client. Lync Online access using Outlook Web App (OWA) will remain degraded for several hours during a period of extended recovery. Engineers are in the process of validating service health throughout the environment.

Latest Update from Microsoft: 12:15pm – Current Status: Engineers have identified a degraded portion of capacity that manages sign-ins. They have taken it out of rotation and are continuing to restore service.

Last Update from Microsoft: 11:30am – Users are currently having issues signing in to Microsoft Lync online. Microsoft engineers are aware of this and have issued the following statement:

“Engineers are investigating an issue in which some customers may be experiencing problems accessing or using Lync Online services or features. This event is actively being investigated. More information will be provided shortly”




Issues using Microsoft Office Products – Outlook, Word & Excel – No: 108984

Our technical team are currently investigating reports of performance issues with Microsoft Office products such as Outlook, Word and Excel.  Reports explain the applications become slow and unresponsive.  This is seen predominantly on Managed Desktop at City Campus and Ninewells Medical School.

If you require more information please contact Service Desk and quote reference no.108984.