Month: April 2015

University File Server Issues

We have recently been experiencing issues with the University file servers, resulting in poor login speeds and a lack of desktop provision.

Although we have responded to the outages as quickly as possible in each case we do know the service stability is not meeting our customer expectations, and are working hard to rectify that.

We have carried out an investigation of the problem and we believe that the backup agent is most likely responsible – as we cannot simply disable this, we are addressing the problem in the following ways:

We have added extra resources to the servers in the form of memory

We are doing a Health Check Daily at 6.30am to ensure the servers are in a Healthy State

We are adding resilience to the entire system by implementing a live replica of the file servers that will automatically take over

We will endeavour to keep you all updated on our progress and assure you we are committed to resolving this issue just as soon as possible

Jonathan Monk
Deputy Director of IT (Infrastructure and Research Computing

Life Sciences virtual infrastructure upgrade

Our technical team will begin to upgrade the Life Science’s virtual infrastructure (the platform that all the virtual servers operate upon) over the coming weeks to improve performance and our ability to support service users.

This work is being split into a number of stages – networking alterations, host migration, software upgrade and additional work. The first of these stages will commence on Monday 27th April and is expected to last for a maximum of two days. During this time, any users that directly access the Virtual Centre will have limited access.

Minimal service impact is anticipated, but users should be aware that this work is being carried out.

Regular updates will be given at http://www.lifesci.dundee.ac.uk/services/lsc to cover the extended period of these gradual upgrades.

If you have any queries regarding this matter please contact support@lifesci.dundee.ac.uk quoting change number 660.

UoD WiFi in NHS Tayside Sites unavailable

NHS Tayside have informed us that they are currently experiencing issues which can affect UoD users attempting to access UoD_WiFi and/or Eduroam using NHS access points. These APs are located at Ninewells (although to be clear our University APS at Ninewells are NOT affected); PRI; Stracathro; and any other NHS site where UoD reciprocal wireless is offered.
We will update you just as soon as we have more news and can only apologise for the inconvenience this is causing our users.

Reminder – Planned Maintenance: Wireless network changes

On Tuesday 14 April between 8:00-9:00 a.m. our technical team will be making changes to the wireless network (firmware upgrade and allocation of AP’s into groups) to improve system performance.

Disruption is anticipated during this change and users should be aware that the wireless network may be unavailable within this time period. Normal service should be restored within the hour.

Apologies for any inconvenience caused.

If you have any questions regarding this matter, please contact Eric Jacobson or refer to the IT Service Desk quoting change number no. 640.

On Thursday 9 April from 5:00 p.m. Estates & Buildings will be switching off the power supply in the Fulton Building.

Users should be aware that some software applications would be unavailable from elsewhere on Campus and for home users during that time.

The following software applications will be affected:

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UoD IT staff meeting – 8th April – 10am to 12pm – requests for support

On Wednesday 8th April, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.