Month: June 2015

Resolved – Loss of Network in the Tower Extension

We are pleased to inform you that UoD Network provision to this area is now fully restored – thank you for your patience

Users are reporting a loss of University Network provision in the Tower Extension, this has been escalated to our Network Team.

The Library (LLC) is open, its Network is unaffected by this outage so please feel free to use those facilities as an alternative meantime. We will post an update just as soon as possible.

When contacting UoD IT via email on: help4u@dundee.ac.uk please reference 138047 or see the IT staff on the LLC Reception (on duty till 10PM). We apologise for the inconvenience caused.

Storage fabric merge (Part II)

Following the successful merge implemented last week, we will be merging the remaining half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) this weekend (20-21st June).

A full risk assessment has been undertaken and minimal impact is anticipated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.

UoD IT Staff Meeting – 17th June from 10am – 12pm – Requests for Support

On Wednesday 17th June, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950859. This number will only be available during this time.

McAfee Antivirus updates

On Thursday 18th June, between 10.30am-12.30pm, our technical team will be updating the University’s Antivirus software (McAfee) to patch version 5 (8.8.0.1385). The McAfee Host Intrusion Prevention will also be updated to patch version 5 (8.0.0.3203) on managed PC’s.

Both changes are mandatory to maintain a high level of security to our systems.

Few users may notice the status of McAfee (right-hand side in the task bar) changing from ‘OK’ to ‘Issue detected’ during the installation process. This message can be ignored and should return to normal after the installation process has completed.

Apologies for any inconvenience caused.

If you have any queries/concerns regarding this update, please contact the IT Service Desk quoting change no.708.

WordPress update: blog.dundee.ac.uk successfully migrated

We are pleased to inform you that the team has successfully migrated all blog.dundee.ac.uk content across to the new and more robust infrastructure.

Normal service for those WordPress Blogs that fall within this category has been restored and content uploading can now take place as usual – administrators may be rest assured that greater integrity and security is inherent.

If you experience any issues, please do let us know.

The team continue to work on the remaining WordPress sites to achieve the same resolution and extend their thanks for your ongoing patience and support.

Storage fabric merge (Part I)

This weekend the technical team will be implementing the first in a series of changes designed to allow for the eventual decommissioning of university datacentres.

  • What changes are we making, when?

We will be merging one half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) on the 13-14th June – the remaining half will be merged on the 20-21st June.

  • ž Why are we making changes?

As part of our agenda to “transform the way we do IT” we aim to achieve operational excellence – we must enhance the resilience of our systems to achieve this gold standard and further safeguard your data.

  • ž Will this affect me?

A full risk assessment has been undertaken and minimal impact is anticipated, although should any problems arise we will endeavour to respond promptly and keep you all updated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.

Resolved – Issues access MS Outlook Client

Our team are pleased to report this issue is now resolved – thank you for your patience

Users are reporting issues access Microsoft Outlook Client this morning, we have found that if you do CTRL+ALT+DEL and start Task Manager, highlight Lync click End Task.
You will then be able to open Outlook Client, once this is open Lync can once again be started. Our team have been advised and are looking at this issue now.

Go to settings in lync (cog symbol) and go to Tools > Options.  Select Personal from the column on the left hand side and then uncheck “Automatically start lync when I log into windows” Click OK

Should you wish to log a call on x88000 or via help4u@dundee.ac.uk please reference #136100

WordPress update: sites.dundee.ac.uk successfully migrated

We are pleased to inform you that the team has successfully migrated all sites.dundee.ac.uk content across to the new and more robust infrastructure.

Normal service for these WordPress Blogs has been restored and content uploading can now take place as usual – administrators may be rest assured that greater integrity and security is inherent.

If you experience any issues, please do let us know.

The team continue to work on the remaining WordPress sites to achieve the same resolution and extend their thanks for your ongoing patience and support.

WordPress update

As you are aware, following the significant security breach to our WordPress Service we have been working to migrate content from the highest priority blogs over to a new and more robust infrastructure.

Has progress been made?

The team will soon be re-launching some .dundee.ac.uk sites, after which time work will begin to ensure sites assigned a lower score according to our previously disclosed criteria receive due attention.

What do we need?

A list of plug-ins and themes which could not be migrated across to the new system has been compiled and where applicable, we may need you to provide these components – we will be contacting those of you this may impact over the next few days.

Thank you for your ongoing support and patience at this busy time.