Month: June 2015

Resolved – Home Areas at Ninewells Hospital

Resolved – Our servers team are delighted to say they have resolved this incident and can only apologies for the inconvenience caused

Staff at Ninewells are experiencing loss of Home Areas and Desktops. The Servers Team are addressing the issue as a matter of urgency and an update will be posted as soon as we have more information
Please note Major Incident Number# 135834 in any contact with the Service Desk relating to this issue

Resolved – fix in place: Issues with Microsoft Excel – No:135646

If you are affected by this please go to the Start Menu -> All Programs -> and run GP Update

This will then resolve the problem – any problems please get in touch

Users are reporting issues opening Excel files by double clicking on the file name – while our team are working on a solution we have been advised that if you open Excel and then the file it will function as normal.

We will post an update just as soon as possible, apologies for the inconvenience caused.

eVision – Checking Your Examination Results (May/June 2015)

With the second diet of examinations now well under way, plans are now being made for the publication of examination results.

Examination results are due to be published 10th June 2015, but due to the high demand our servers typically experience around this time, results will be released in a phased manner in accordance with server traffic.

To check if results are available in eVision for your particular College/School you should first check this page.

1) 09:35am: Students in the College of Arts & Social Sciences (CASS) can now access their exam results via eVision.

2) 10:30am: Students in the College of Art, Science & Engineering (CASE) can now access their exam results via eVision.

3) 11:15am: Students in the:

  • College of Life Sciences (CLS) – School of Learning & Teaching (CLT)
  • Centre for Forensic & Legal Medicine (FOLM)

…can now access their exam results via eVision.

4) 14:00pm: Students in the College of Medicine, Dentistry & Nursing (CMDN) can now access their exam results via eVision.

All examination results have now been released – we hope you are all celebrating your success!

University homepage unavailable

Beginning 8 a.m. tomorrow (Tuesday 2nd June) within the at risk period, the University homepage may be unavailable for a very short time.

Why? As you are aware, users have been experiencing issues when trying to access the University website homepage (www.dundee.ac.uk). Our team have temporarily resolved this matter, but additional troubleshooting and maintenance is required to overcome the root cause, which has been identified as a firewall issue.

We hope to restore full service as quickly as possible and thank you all for your patience.

If you have any queries regarding this matter, please contact the IT Service Desk.