Month: August 2015

Reolved : Network Outage Kirkcaldy & Fife Campus

11:35am Update

The Network Outage issue within Kirkcaldy and Fife Campus has now been resolved.  We apologise for the inconvenience this may have caused.

We have been advised by JANET our network provider that the Kirkcaldy & Fife Campus’s are this morning without Network Access. We have engineers on-site at Kirkcaldy working locally with our provider.  All stakeholders are working hard to resolve the issue and we will post an update just as soon as possible – we do apologise for the inconvenience this is causing .

Box Edit issues

We are currently experiencing issues with the Box Edit feature of our new file store, sync and share service on University PCs and as a result, users are receiving error messages.

Our team are gradually applying manual fixes campus wide to rectify this issue, but should you use a student desktop machine and find this error in place, please contact the IT Service Desk and report the PC number.

Follow the instructions in this document to install a temporary Box Edit Fix on your staff desktop/laptop:

Please note:
You can still edit your documents:
∙ Using Office Online (if your file is in the Microsoft Office format).
∙ By downloading your file, making changes locally on your machine and re-uploading.
∙ If using Box sync open the files from the folder on your PC to edit in Office applications (staff only).

We recognise that these are temporary measures and are working closely with Box to resolve the matter as quickly as possible.

Windows Updates require double re-boot

Our technical team has installed the latest Windows Updates to all Managed & Student Desktops.

These updates will require a double re-boot from your machine. You will not be asked to take any action during the installation process.

If you require any assistance about this change, please contact us.

More technical information about the Windows Updates can be found on our Desktop blog.

Resolved – Issues accessing Network Storage reported from Medicine, Dentistry & Nursing

We are pleased to report this issue was resolved at 1pm – any outstanding issues please do let us know

We are receiving reports from users in Medicine, Dentistry & Nursing that they have lost access to their network storage. We have informed our technical teams who are looking at the issue as we speak

We will put an update out ASAP and apologise for the inconvenience this is causing you

IT Help4u portal – resolved

Users are experiencing a problem with our IT Help Desk Software which our engineers are investigating.

This means that the Help4U self service portal is not available, however staff are continuing to receive emails sent via and we will endeavour to respond and assist users over the weekend.   If emailing help4u, please note you will not receive a ticket number.

A further update will be posted as soon as possible.

We apologise for any inconvenience caused.

This issue was resolved at approximately 21:15 hours on Friday 14 August.


Skype for Business updates

Between the hours of 12:00-2:00 a.m. (UTC) this Saturday 8th August, Skype will be conducting maintenance to improve the Address Book search feature.

Skype for Business users will receive the following message:”Your System Admin has made changes that affect your Contacts list. Please sign out and sign back in.”

To continue normal functionality once the update has been applied, sign out and back in. If you are on a current call at the time you receive this message you can continue, so long as you refrain from pressing the OK button in the window.