Box Edit issues

We are currently experiencing issues with the Box Edit feature of our new file store, sync and share service on University PCs and as a result, users are receiving error messages.

Students
Our team are gradually applying manual fixes campus wide to rectify this issue, but should you use a student desktop machine and find this error in place, please contact the IT Service Desk and report the PC number.

Staff
Follow the instructions in this document to install a temporary Box Edit Fix on your staff desktop/laptop: https://uod.box.com/Box-Edit-Fix-Instructions.

Please note:
You can still edit your documents:
∙ Using Office Online (if your file is in the Microsoft Office format).
∙ By downloading your file, making changes locally on your machine and re-uploading.
∙ If using Box sync open the files from the folder on your PC to edit in Office applications (staff only).

We recognise that these are temporary measures and are working closely with Box to resolve the matter as quickly as possible.