Month: September 2015

Resolved – Issues using UOD Forms

We’re pleased to inform all users that this issue has been resolved and Form Builder is now functioning properly.

Users are currently unable to submit online forms within the University of Dundee Web Pages (this includes Estates & Buildings Requests, IT Pages etc).
Please Note: The data submitted is not lost, however it is not getting transferred on in the usual manner.
Our Web Team are looking into this issue and we will update this page just as soon as we know more.

Resolved – Issue Calling Dundee University Lines from an outside line

We are pleased to report this issue is now resolved (3pm)

We are currently experiencing an issue calling University Telephone numbers from outwith.
If you require IT Assistance please email help4u@dundee.ac.uk with a detailed description of the issue and your full contact details.
Once we have more details we will update this page, we can only apologise for the inconvenience this may cause you.

Our engineer is currently working to resolve this issue

Resolved – Issues accessing Storage Area’s Ref: 149346

Friday 18th September 9pm – we are delighted to say this matter is now resolved. We can only apologise for the inconvenience caused during this time, and thank our technical team for spending their Friday evening resolving it for us.

We are getting reports of staff and students not seeing their Network Drives (Home / Shared Area’s). This is also making logging onto a desktop incredibly slow,

Our technical team are looking into this just now so we will update you just as soon as we have more news, in the meantime please use BOX for cloud storage of your data.

If affected by this please reference call ID 149346 when contacting the service desk:  uod.ac.uk/help4u

Email (Outlook 2013): We’re making changes that could affect you!

We’ve been investigating Outlook 2013 performance issues on the Windows Staff Desktop and in line with this, changes will be made to client global settings on Friday 11th September 2015 to mitigate slowness and standardise our email service.

Does this concern me?
If you use Microsoft Outlook 2013 on the Windows Staff Desktop, have configured your email settings in a particular way AND/OR are connected to many shared mailboxes, you should read this email carefully.  If not, you are very unlikely to be impacted by these changes.

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Update: Box Edit feature removal

As previously indicated, we’re experiencing issues with Box Edit on University computers and are working closely with Box to ensure that the feature integrates smoothly into our IT environment.

Box Edit removal:
Box Edit has been removed from all student and staff computers because no resolution was reached for the start of the academic year and error messaging continued to impact upon user experience.

Can I still use Box?
Yes, Box still offers great user functionality and we advocate its use University wide. We (UoD IT) continue to use Box as our primary tool for daily workflow because it makes many of our processes much simpler to manage and is secure.

How do I open/edit/save my files without using Box Edit?
You should use one of the following feature options to edit Office files in Box:

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UoD IT Staff Meeting – 3rd Sept from 14:00 to 15:00hrs – Requests for Support

On Thursday 3rd Sept, between 2pm and 3pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950859. This number will only be available during this time.

Library & Learning Centre Website Launch

We’re pleased to announce on behalf of LLC colleagues, that the University’s new LLC website is set to launch on Thursday 3rd September.

The website landing page url (www.dundee.ac.uk/library) will remain the same, but all internal content has been reconfigured.

We advise that University Services and Schools review any content directing to the LLC site in line with this change.

If users should come across broken links or would like to provide feedback on the new site, we ask that it be directed to llc@dundee.ac.uk.