Month: November 2015

Phishing scam alert

It has come to our attention that a similar phishing scam message (see below) has been distributed to an unknown number of UoD members:

phish

If you have received a similar message like the one above, please refrain from clicking on the attachment as you may be introducing a security threat to your computer.

The sender “accounts@dundee.ac.uk” is not an official University account and is blocked at the gateway to ensure it cannot issue further messages into our email system.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment.

Reminder: SITS/eVision Upgrade

Our technical team will be upgrading the University’s Student Management System, SITS/eVision, to version 8.8.1 between Monday 23rd – Tuesday 24th November 2015.

Access to SITS Live, eVision and IPP will be restricted for the duration of this change.

Normal service should be resumed by 17:00 on Tuesday 24th November 2015.

If you have any questions regarding this upgrade, please contact the IT Service Desk quoting change 771.

UoD IT Staff Meeting – 20th November from 10am – 12pm – Requests for Support

Today 20th November, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.

File storage issues – H:/ University drives – 157080

It has come to our attention that staff members have been experiencing accessibility issues with their H:/ storage drive. This has been an on-going matter and has been escalated to the Problem Management team.

We would like to assure users that we are working closely with our vendor support partners to identify the root cause and achieve appropriate resolution as soon as possible.

In the meantime, if you experience this issue, please get in touch with our IT Service Desk team quoting incident 157080.

Help4U email inbox issues.

We are having an issue with the Help4U emails, they are not automatically moving over to LANDesk.

What this means:

It is taking longer for calls to be logged.

What are we doing to help:

The Service Desk staff are manually entering all information from Help4u email inbox to LANDesk.

Our technical team are aware of this fault and are working to resolve.

Update: MySQL 5 Database server decommission

20.11.15

The MySQL 5 Database change will now take place on Tuesday 12th January.

What do MySQL 5 users need to know?
As previously indicated, database and service users will not be able to connect to web-db2 data sources between 07:30-09:00 on the date of the change.

What do MySQL 5 users need to do?
Since the change involves downtime, we advise that you communicate this to your service users.

Has the change been tested?
In-house testing suggests successful migration will be achieved. Should MySQL 5 users wish to test their own content, we can provide a test system on request.

Note: The name of the server will still reference web-db2 so you do not need to make changes to config files.

If you have any queries, please contact the IT Service Desk quoting change number 743.


16.11.15

We are proposing to decommission the current MySQL 5 Database server (web-db2.dundee.ac.uk) on Tuesday 1st December 2015.

What does this mean?
The physical server will be replaced with a dedicated Virtual Machine (VM) and we will also be moving from MySQL 5 to MariaDB 5.5, which is a drop in replacement for MySQL.

Will this affect me?
You will not be able to connect to web-db2 data sources between 07:30-09:00 until the new server is brought online. Test migrations have been carried out and the data validated with no significant errors reported.

Note: The server name will not change.

Please contact the IT Service Desk quoting change number 743 if the proposed timeline for this change does not meet your needs.

 

Update: Box Edit feature removal

We are aware of incompatibility issues with the Box Edit feature and Google Chrome.

We are working closely with Box to find a permanent solution to this issue and ensure you benefit from all the features of this service.

In the meantime, you can still use Box and edit Office files by using other Box alternative features.

More information can be found on our earlier post.

If you have any questions regarding this issue, please contact the IT Service Desk.

File storage issues – H:/ and S:/ University drives

It has come to our attention that users have been experiencing accessibility issues with their storage drives (H:/ and S:/). This has been an on-going matter and has been escalated to the Problem Management team.

We would like to assure users that we are working closely with our vendor support partners to identify the root cause and achieve appropriate resolution as soon as possible.

In the meantime, if you experience this issue, please get in touch with our IT Service Desk team.

Update: Abuse of Email Distribution Lists

12.11.15
As you may be aware, UoD IT took action to prevent the continued abuse of email distribution lists experienced yesterday (see message below).

What has happened since yesterday?
We have restored the ability to send email to core University email distribution lists for staff only. This change was made following guidance given by the University Executive Group (UEG).

Note: Email distribution list names should always be placed in the Bcc field of an email.

What about students?
Students cannot issue emails to core University email distribution lists and this will remain the case until we are otherwise directed.

Where do we go from here:
The University recognises the need to develop current best practice guidelines on the effective use of email distribution lists and we look forward to working with our institutional partners to enable this.


11.11.15
Following the recent abuse of Dundee University’s email distribution lists, we have had to suspend all activity.

What does this mean?
Nobody can send emails to core email distribution lists at present.

What next?
We will be liaising with Key Stakeholders to determine how best to proceed with reinstating the email distribution lists in a managed fashion.

In the meantime what do I do?
If you need to send an email to a core list, please contact the IT Service Desk.