Month: December 2015

Resolved – File storage issues – H:/ University drives – 160658

22nd Dec – 9:10am

We are pleased to inform users that this issue has now been resolved.

You may need to logoff and log back in to restore your H:/ drive information.

It has come to our attention that staff members have been experiencing accessibility issues with their H:/ storage drive, this also makes the desktop very slow to load.
We have alerted our Technical Team and will post an update just as soon as possible
We do apologise for the inconvenience caused.

 

Resolved – H:/ network issue and slow login

16.12.15 – 10:28
We are pleased to inform users that this issue has now been resolved.

You may need to logoff and log back in to restore your H:/ drive information.


16.12.15 – 09:30
Users have been reporting slow login times and absence of the H:/ network drive. We are are aware of the issue and our team are working towards achieving a resolution.

Many thanks for you patience. We will update this post to keep you informed of progress.

Resolved – Issue calling Ninewells hospital

16.12.15
We are pleased to inform users that this issue has now been resolved.


14.12.15
We are currently investigating an issue with calls to Ninewells which is causing the following:

  • Calls cannot be made from University of Dundee numbers to Ninewells using the prefix 2-
  • Pagers cannot be paged from the University of Dundee

Callers can call Ninewells by dialling externally then the Ninewells number.

We will update this post as soon as we have gathered more information about the issue.

My Dundee unavailable between 08-10th January 2016

My Dundee (Blackboard) will be unavailable from Friday 08th (from 18:00) – Sunday 10th January 2016 while our technical team perform an essential upgrade to the platform. Normal service should be resumed on Monday 11th January.

Note to All
Please ensure you download any learning resources you may need over this period before the start date of the change.

Note to Module and Programme Leads
To assist with contingency planning, Module and Programme leads who have assessment or submission requirements between Friday 8th and Tuesday 12th January are requested to log these using the form here: http://bit.ly/1jD5VIN.

If you have any questions regarding this upgrade, please contact the IT Service Desk quoting change 802.

UoD IT Reduced Service – 10th December from 12:15pm – 17:00pm – Requests for Support

Today 10th December, between 12:15pm and 17:00pm, UOD IT staff will be attending their staff Christmas Lunch, due to this our service has been reduced.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls.
  • We also have staff available in the Main Library on the Ground Floor

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.

Resolved – Update on Issue causing slowness when accessing external sites within University Network

Majority of site access has been restored but you may still experience some disruption.
Janet are continuing to work and respond to the attacks and implement the least possible disruption.

An update from Janet:
Following this morning’s incident we continue to manage our services. Additional engineering resource has been allocated in case of a further incident.

Further information can be obtained from JANET: https://www.jisc.ac.uk/network/issues.

Issue causing slowness when accessing external sites within University Network

DDoS attack disrupting Janet network

On Monday 7 December at 9.24 a distributed denial-of-service (DDoS) attack caused unplanned disruption on the Janet network. Today we are seeing similar conditions. This is resulting in a potentially intermittent service for all customers. Janet network and computer security incident response teams (CSIRT) are currently working to resolve the problem.

This is impacting internet access including Box, Office3655/Outlook and other online services. Internal systems currently are not affected.

Janet Network Operations Centre (NOC) engineers working closely with CSIRT are implementing measures to reduce or stop the impact of these attacks. Each takes time to identify and to apply effective blocks. Once the blocks are applied the attack is brought under control but when this is spotted by the perpetrators the dynamics of the attacks change.

Janet are continuing to work and respond to the attacks and implement the least possible disruption to sites.

Please click on the link below should you require more information:
“https://www.jisc.ac.uk/network/issues”

Email – Reply to all, abuse of mailing lists

We have been made aware of the latest abuse of mailing lists that has occurred again today and is affecting students. Unfortunately UoD IT are not responsible for the actions of those involved and at this stage can only apologise for the inconvenience it is causing.

Microsoft guidance on how to prevent emails within this conversation thread cluttering your inbox can be found here.

Note: You will have to log in to your email account via the web app (webmail.dundee.ac.uk) on a PC or laptop to access the ‘ignore’ function; it cannot be reached on mobile devices.