Month: February 2016

Spam Emails – Ref 167434

Several users are reporting receiving spam email appearing to have come from the following addresses:
jasper rasmussen

An email cannot corrupt your device on its own. Viruses can be hidden in attachments and these could corrupt your system when you run them. Remember not to run a program if you don’t know where it has come from and haven’t chosen to install it.

Please do not open these emails or attachments and delete immediately. Further advice is available here.

If you require more information please contact Service Desk and quote reference no 167434.

If you are affected by this:

On a Staff and Students Desktop
You do not need to do anything, if you have received these emails it is safe for you to ignore and delete them; please see advice here.
We have a very small number of students whose network stored files are affected after using a USB key – these will be restored from previous backups and you will be contacted individually.

On your personal equipment – Best Practice
Ensure you have the latest Antivirus software installed, available for all staff and students by us for you available here.
Store your files on BOX – these are then fully protected via version control.
Ensure your machine is fully patched for PC’s and MAC.
Install Anti-Malware Software (other versions are available).

On your personal equipment – if adversely affected
We can only recommend your PC is reformatted and rebuilt to guarantee complete removal. We appreciate this is a big step, so you could try:
A system restore – this will not help with your data only the operating system.
A Data Recovery Tool – may be able to restore your data from the Hard Drive.
Run a Full System Scan in McAfee.
Run a Complete Scan from your installed Anti-Malware Software.

Pure update

The Pure application will be updated at 7 am on 24th February 2016. The work should take no longer than two hours during which time you will be unable to login to Pure whilst this work is carried out.

Once complete the Pure application will include staff and students who have joined the organisation since July 2015.

Please pass this information on to relevant staff in your School. If you have any queries about this work please contact the IT Service Desk.

Update: Box Edit Removal and introduction of Box Tools

We’ve now resolved the issue with Box Edit.

What did we do about it?
We’ve removed all previous versions of Box Edit from University operated devices (PCs and Laptops) and replaced them with Box Tools.

The next time you click ‘Open’ on a file, you may be prompted to install ‘Box Tools’ on your device. We’ve created a handy guide that can take you through the steps of installing Box Tools successfully.

Do I have to install it?
No, this feature is optional. It’s recommended, however, since the tool allows for much faster editing and sharing of your files.

We’ll keep you updated on upcoming Box news and welcome any feedback you have.

Resolved – Issues with Medicine, Dentistry and Nursing Network Storage – Ref 166252

Our Technical Team are delighted to report this issue is now resolved – we do apologise for the inconvenience caused.

UoD IT have been made aware of an issue affecting access to home drives and shared drives for some users in the School of Medicine, Dentistry and Nursing.

Our technical teams are currently working to try and resolve this issue under reference number 166252 and we will update affected users as soon as possible.

If you require more information please contact Service Desk

Resolved: Campus Pack service unavailable in MyDundee

11.02.16 – 11:08: This issue has now been resolved. MyDundee users should now have access to the full range of services within the platform.

10.02.16 – 09:28: The Learning Objects Campus Pack component of MyDundee that provides wiki, blog and other social media services to students is currently unavailable. We are working to restore the service, but anticipate this may take longer than today.

Many thanks for your patience in advance.