Month: March 2016

Changes to the Staff Laptop

We have removed the power manager software from the Staff Laptops. This change empowers you take control of your device and choose the power management settings that best meets your needs.

Your Staff Laptop has returned to the Windows default power settings and you are encouraged to set up your own power management settings based on whether you are mobile or working in a docking station.

To find more information on how to set up your power management settings, check out this handy guide: http://uod.ac.uk/1RiGFFT.

If you require assistance or more information, please contact the IT Service Desk.

Microsoft Office 365 authentication in Box

Microsoft has changed the way you authenticate when using the Box for Office Online feature in Box.

Using Office 365 requires a licence, hence Box users are prompted to authenticate the next time they try to edit a document in Box for Office Online. An example of the authentication window can be found below:

AP Screen Capture

To use the feature, click on the ‘Sign in with a work or school account‘ button. Your file will then appear as usual and you will not be asked to authenticate again.

Resolved – Authorisation Box on Login

Users of the Managed Staff Desktop are reporting an authorization box appearing twice at login, we are investigating this and will post an update just as soon as possible.

In the meantime please just Cancel through these boxes and everything will work as expected.

Users of the New Staff Desktop and Students Machines are unaffected.

 

JANET Issue – Transatlantic Network Problems

Users are having issues accessing external website:

What sites: Transatlantic/American sites are the problem

What happens next: Updates will be shown here as we receive them.

Here is the latest message from JANET –

Some users are reporting issues with American Websites – investigations are ongoing.  We are typically finding Facebook, Wikipedia and Microsoft issues and outside of the Janet network.

If you require more information please contact Service Desk and quote reference no. 169183

 

 

Potential Virus Attachment

We are aware today that some customers have been receiving emails from a number of different email addresses that contain the attachment called:

img-DOC-Z21193008.docm

Please do not open the email or attachment and delete immediately. Further advice is available here

If you require more information please contact Service Desk and quote reference no. 168950

Potential Virus Attachment

We are aware today that some customers have been receiving emails from a number of different email addresses that contain the attachment called:

pm51A.docm

Please do not open the email or attachment and delete immediately. Further advice is available here

If you require more information please contact Service Desk and quote reference no. 168784

Student Homedrive Issue

There have been reports of some students being unable to access their homedrives once logged in. The problem is only affecting a small number of users currently, but we are investigating the issue. Should you be affected, please ensure you contact the IT Service Desk.

UPDATE: This issue has since been resolved.

Resolved: Staff PC Issues

It has been brought to our attention that there is currently a problem with staff PCs. We are currently investigating the root cause and will post updates as soon as we have them. Student PCs appear to be unaffected.

Update: Tonights outage of staff PCs has now been resolved. Thank you for your patience whilst we investigated and resolved the problem.