Month: September 2016

My Dundee and Safe Assign

My Dundee Downtime

My Dundee will be unavailable between 09:00 – 09:20 next Tuesday morning (04th October).

This is required for urgent maintenance. Unfortunately the nature of the work requires it to be performed during standard work hours.

We apologise in advance for any inconvenience.

Safe Assign

Our Safe Assign vendor has reported some performance issues around their service.

When using the service, please be patient when waiting for submissions to go through etc. This is due to ‘unprecedented’ traffic on our suppliers servers.

You can contact elearning@dundee.ac.uk with any questions and report any errors to help4u@dundee.ac.uk.

Estates Staff Unable to see H:\ Drive

This has now been resolved – we can only apologize for the inconvenience this has caused you.

Estates and Buildings Staff are currently unable to see their H:\ Drives and Logging In times are very slow.

Our Technical Team have been alerted and are working towards a resolution, we will update this page as soon as we know more.

Forms not available on University website

All online forms appear to be unavailable on the University website.

We are seeking engineering support to restore service as soon as possible.

If you notice a form not functioning as expected or not available please do contact Help4U@dundee.ac.uk (email only for now) quoting incident 195023.  This will help the team ensure that service is fully restored.

We apologise for the inconvenience caused.

Issues using Turnitin Software

We have been made aware of issues using Turnitin. This is outwith the University’s control currently  and is escalated to the vendor to resolve who have a 3 day response time so I am afraid will not be this week.

Extensions to submission dates will be granted where appropriate so please be assured you will not be disadvantaged by this issue.

As soon as we have more information we will update this page, if you are affected by this please report it using: www.dundee.ac.uk/it/help4u quoting issue: 194874

We do apologize for the inconvenience this may cause.

Phishing scam: Project Update projectDOCS.pdf

An unknown number of users have received a phishing scam message:

From: a known contact of a user
Subject: Project Update
With an attachment entitled: projectDOCS.pdf

This will most likely appear to have been sent by one of your email contacts. Opening the PDF requests your login details and it states that the .PDF is safe and can be accessed via your email address and password.

Best practice is to delete the email entirely. Please do not open or download the attachment if you have received this message to your inbox as you may be introducing a security threat to your device.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment or need additional information or support.

Having trouble with VPN?

Update | 22 September 2016

The Cisco VPN service was successfully recovered yesterday afternoon and appears to be working as usual. We will continue to investigate a means of ensuring the service continues to remain stable and reliable until its eventual replacement as part of the Network Refresh project.

Many thanks for your patience.


Update | 21 September 2016

Yesterday the Cisco VPN service stopped working.

Troubleshooting has confirmed that the VPN appliance itself is operating fine, but the back-end Cisco authentication of users is the faulty component. We are presently working on trying to re-direct the RADIUS authentication requests to another server, but we are experiencing some interoperability issues with this. The 12-year old unsupported VPN service doesn’t seem to play well in a modern environment.

Please do understand we are working hard to resolve this and will provide an update here as soon as we have a solution in place.

If you are affected by this please contact us at: uod.ac.uk/help4u noting call ID # 194644


Original message |  20 September 2016

We are aware that people attempting to use the University’s VPN service to gain off-campus access to internal resources are having problems. The team are currently investigating the matter, although at present, a time-frame for resolution cannot be given. Updates will be added to this post as they arise, but for now, we’ve given a bit of context about this issue below.

VPN at a glance
Our existing VPN forms part of the old Cisco network and is 12 years old. We are working to replace it with a new, fit-for-purpose, modern tool.

Why refreshing our network is the true fix
The ageing nature of the current network and its related components make it difficult to identify the root cause of issues that arise with it. We are actively replacing the University’s network and in achieving the projects goals, a robust infrastructure that is feasibly supportable will be delivered. This includes a new, compatible VPN that will allow for more reliable remote access.

The network refresh changes will offer a

  • New wireless network providing a faster, more reliable, wider coverage and a consistent connection speed across campus.
  • New wired network providing a more reliable and consistent service across campus.
  • More modern, energy efficient, network infrastructure, leading to a reduction in the University’s emissions output and carbon footprint.
  • New and consistent security design across both wired and wireless networks.

More information on the Network Refresh can be found on the project blog