Month: November 2016

Help4U web form

The help4u web form is currently experiencing intermittent issues – this is being investigated by our technical team –  if your issue  is urgent please Call Service Desk
on 01382 388000 – this issue has now been resolved – apologies for any inconvenience.

Turnitin Service Alert

We have received the following from our Turnitin service provider…

On Saturday December 3, the following services will be unavailable from 3pm – 7pm GMT due to necessary scheduled maintenance:

• Turnitin (including mobile)
• Integrations

This maintenance will be performed on internal network hardware to increase capacity and ensure continued dependable service to our customers.

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

eVision and SITS Client upgrade | 21-23 Nov 2016

A message from the University’s Student Systems Steering Group

The eVision portal and SITS Client will be upgraded and therefore offline:

  • From Mon 21 Nov, 07:00
  • To Wed 23 Nov, 17:00

Summary of who uses them, for what

  • Applicants use eVision to manage their UoD application.
  • Students use eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Many staff members use the SITS Client to manage student details and some use eVision to carry out administrative and reporting functions.

How will this impact me?
You will be unable to log in to either of these systems for a period of 3 days whilst they’re in upgrade-mode.

eVision – what you’ll get from the upgrade
You’ll have a much better experience when using eVision on the-go because it will work better on mobile phones and tablets, resizing to fit the screen of whatever tech gadget you’re using to access it. The portal will look very different, especially for students and applicants, but should be intuitive enough for you to navigate to what you need.

Sneak peek previews

  • Student & applicants views: The team have been working extra hard to completely revamp your interface.
  • Staff view: The most notable difference is the things you used to access via the left hand side are now tucked away in the top menu bar.

If you’re a staff member that is also a student/applicant, please do bear in mind you have two separate eVision accounts linked to your separate login credentials – that means you get to interact with both views first-hand!

SITS Client [staff only] – what you’ll get from the upgrade
Enhancements that assist with specific administrative tasks in the SITS Client will be gained. The staff members they relate to have been involved in the testing process of these functions.

The team pass on their thanks in advance for your patience during the upgrade period. This essential work will not only deliver a more modern, responsive design to a major University system, but will also ensure both platforms stay in support and allow us to continue to meet our statutory obligations as an institution.

If you have any questions about the upgrade, please contact the Service Desk (change ref #no 979).

Service Interruption – VSphere node

Our engineers have now successfully restored service. However should you encounter anything not responding as expected by morning please do contact us via Help4U,

 

The University has a Production VSphere node that has become unresponsive

On advice from our support, and having exhausted all other options, we have to restart it and this will in turn impact the 24 VMs that it hosts .

Services impact are:

FIM-Service

Plaxlic-it-ap1

Snow-it-dp1

Epo-it-ap1

AppSenseEMdB

AuthExamDB

Dun-ad-dc-01

DentalRoomBooking

Ims-auth-a1

CognosBI

GladstonedB

DFS-Homes1

DFS-CASS4

Movesva-it-ap10

Dumpty-it-dt1

Sitswas2

Zcm-02

Blogwp-it-wp1

Ui vm

Wcm-live

Sitsdev-it-dd1

You will see this includes one of the Domain Controllers, the content for the University website, the Blog server and a number of file servers for home directories and shared drives, so significantly important systems.

As soon as this emergency work is completed we will update this post, we apologize for the inconvenience this emergency repair will cause and assure you we are working as fast as possible to resume normal service