Month: March 2017

Turnitin — “No space left on device”

— Turnit-in —

Limited number of users experiencing an issue with submissions in Turnitin. Reporting the following error:

“No space left on the device”

Our engineers are aware of the issue and are investigating to find a resolution.

We hope to find a resolution soon, but if concerned about submission deadlines students are advised to consult their Course Leader.

 

— Update — 30/3/2017 @ 12:20

We have found that for a number of users that the issue is a local one which can be resolved by a  reset of the browser cache.

Instructions to reset browser cache:

http://www.refreshyourcache.com/en/home/

Some users have also resolved the issue by using a different browser.

 

— Update — 30/3/2017 @ 13:20 —

Root cause of the issue has now been identified and resolved. Apologies for any inconvenience caused during this time.

P3 System Unavailable – Thursday and Friday

UoDIT – Business Systems have confirmed that P3 will be unavailable from 8am 30/03/2017 (Thursday) to allow for the database to be updated and the required patches applied.

Please do not log into P3 during 30/03/2017 and 31/03/2017 (Thursday and Friday) and please do not login until you receive notification that you can log back in.

Should you be a COGNOS user, please note that this down time may also impact your ability to run reports which use P3 data.

UoDIT

 

— Update: 31/3/ @ 15:40 —

We are pleased to confirm that the P3 database upgrade and patching has been completed.

P3 is back up and running and available for login.

Should you have any problems, or issues/queries, please log a call with the UoDIT Service Desk in the first instance.

Email Issues Effecting Some Users

Office Admin center – Service health

Email access issue in O365 effecting some users
User Impact:
Users may be unable to connect to the Exchange Online service. Current status: We’ve determined that timeouts within the Exchange database infrastructure are causing service availability issues. We’re continuing to investigate the underlying cause and to mitigate impact. 
Wednesday – 29/3/2017
Microsoft have removed this advisory, confirming that the issue is now resolved.

OTI – Continued wireless network changes

OTI basement & ground floor

Planned maintenance is scheduled to take place on the wireless network in the Old Technical Institute (OTI) on Mon 27 Mar from 07:00-09:00.

What impact will this have?
The wifi service will be offline in the OTI basement and ground floor during this work window. Downtime is not expected to last the full 2hrs, although we ask that you consider the wireless provision at risk here for the duration of the maintenance period.

How will I get online?
Staff members should be aware that the wired connection (for anything plugged into the wall via ethernet cable, such as desktop PCs) will not be affected by this work.

If you have any questions, please contact the IT Service Desk via Help4U.

Tower & OTI Building Network Disruptions

Estates and Buildings have informed us there will be an electrical power outage in areas of the Tower Building today, Wed 22 Mar from 3-5pm.

This is likely to cause network disruptions/outages within the Old Technical Institute (OTI) and Tower building. We ask you to consider the wireless and wired provision at risk here, for the 2 hours suggested above.

Unfortunately, UoD IT cannot resolve related network outages until E&B bring back power in the Tower Building.

For any other IT questions, please contact the IT Service Desk via Help4U.