Month: April 2017

12 West & 1 East Airlie Network Migration

12 Airlie West & 1 Airlie East will be migrated across to the new wired network on Wed 03 May. The following areas will be affected at the times below:

  • 07:00 – 12:00 | 12 Airlie Place & 8/10 (Nursery next door)
  • 13:00 – 18:00 | 1, 3 & 5 Airlie Place

You may find your device becomes active prior to the completion time if situated here on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1704-043).

All 12 West & 1 East Airlie activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Cross Row 1 & 3 Network Migration

Cross Row 1& 3 will be migrated across to the new wired network on Tue 02 May. The following areas will be affected at the times below:

  • 07:00 – 12:00 | 1 Cross Row
  • 13:00 – 18:00 | 3 Cross Row

You may find your device becomes active prior to the completion time if situated here on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1704-042).

All Cross Row 1 & 3 activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Phishing scam: ‘Expiration Notice’

An unknown number of users have received a phishing scam message:

From: Helen Murray <userservices.supervisor@gmail.com>

Subject: Expiration Notice

The message claims that ‘your access to “My Dundee” will soon expire’. It goes on to state “You can reactivate it by logging in through the following URL” which is hyperlinked into the email.

Do NOT click on the link provided. The link is NOT to a Dundee site, but to leads to a .Dundee.ac.neze address, which is not legitimate.

Users should always change or reset passwords using proper University methods.

Best practice is to delete the email entirely. Please do not reply to the e-mail or click/copy-paste the link within it.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the link or pasted it into your browser’s address window, or if you need additional information or support.

Frankland Building Network Migration

The Frankland building will be migrated across to the new wired network on Wed 26 Apr. The following areas of the building will be affected at the times below:

  • 07:00 – 10:00 | Basement and Lower Ground
  • 13:00 – 18:00 | Ground, 1st and 2nd Floors

You may find your device becomes active prior to the completion time if situated in the building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


The new wifi (eduroam) is already active in this building. If you need a refresh on how to connect your device to the wifi, visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1704-025).

All Frankland activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Old Technical Institute (OTI) Network Migration

The OTI will be migrated across to the new wired network on Tue 25 Apr. The following areas of the building will be affected at the times below:

  • 07:00 – 12:00 | Basement, Ground, College Hall & Shop
  • 13:00 – 18:00 | 1st, 2nd & 3rd Floors

You may find your device becomes active prior to the completion time if situated in the building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


The new wifi (eduroam) is already active in this building. If you need a refresh on how to connect your device to the wifi, visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1704-018).

All OTI activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

My Dundee | Server Restart

Planned maintenance is scheduled to take place for My Dundee on Tue 25 Apr, 08:30 – 09:00.

What’s the issue?
Issues within the live Blackboard environment have been identified following an unsuccessful change last week. UoD IT need to resolve these in order to proceed with this change and to ensure fullest support from Blackboard when troubleshooting any faults that may arise in the future.

What impact will this have?
My Dundee will be unavailable during this maintenance window as all Blackboard servers need to be rebooted. This will take approx. 30 minutes.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1704-038)

Accessing Box via Internet Explorer 9/10

Box discontinued support for Internet Explorer 9 (IE9) & 10 (IE10) last year because Microsoft announced they will no longer release security updates to them.

What impact does this have?
If you try to access Box on either of these unsupported browsers you will see a banner notifying that you are no longer using a supported browser. Your access to Box from IE9/10 will be blocked until you have upgraded to a supported browser.

How do I check what version I have?
To find out what IE version is on your computer, follow this guidance. On-campus University computers have already been upgraded to a more recent, secure version, so no need to worry on that front.

When will this happen?
This will happen early May 2017. It is highly recommended that you upgrade or switch to a Box supported browser. You can find all of the supported browsers at the Box Community page.

If you have any questions, please contact the IT Service Desk via Help4U.

Phishing scam: ‘Your 02 Bill’

An unknown number of users have received a phishing scam message:

From: My 02 Business <wielen155@mycenter.pl> 
Note that the sender address can be anything; the ‘O2’ spam messages about which we have been notified come from different accounts in different domains.

Subject: my02Business – Your 02 Bill is ready

The message states that ‘…you have a bill for xx/xx/xx. This month you have a payment for £xxx. We will take it away from your account at the payment day, or a bit after.’  It goes on to mention that you should click on a web address (to view your bill) included in the message. 

Do NOT click on the link provided.

Best practice is to delete the email entirely. Please do not reply to the e-mail or click/copy-paste the link within it.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the link or pasted it into your browser’s address window, or if you need additional information or support.