There is currently an issue with the SITS database – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience this issue – please log a call with Help4u and quote Major Call reference 1707-2569 . Apologies for any inconvenience.
Month: July 2017
We have had some reports of staff users getting an “Excel not working” message – we are investigating the reasons behind this. In the meantime if you experience this issue please log a call with Help4u@dundee.ac.uk . We have a fix for this – which the Support team can action.
UPDATE 5.00 pm: Our Engineers have undertaken some remedial work to resolve this issue. If you are still experiencing issues connecting to the network in the OTI Building please try a reboot of your machine in the first instance. If however, this does not resolve the issue – please report this to the IT Service Desk in the Main Library.
We are aware of an issue connecting to the wired network in the OTI Building (wireless connection is not affected). If you are affected by this issue over the weekend, please use the facilities in the Library until a resolution is found and make the staff at the IT Service Desk in the Library aware.
UPDATE: This issue is now resolved.