Month: August 2017

Network Outage – Tower Level 2 and upwards

Network Outage – Unplanned

A switch stack in the tower, affecting Level 2 and upwards,  which had shown some signs of intermittent issues, has rebooted itself at 11:30 today. IT are in location and bringing the switch stack back to operational status.

UoD IT

 

Update: 11:40

Network switch stack is now back to operational status. IT are investigating why this issue has occurred.

Various Wifi Network Migrations

The schedule of where we will be introducing the new wifi over the next few weeks is as follows:

  • Tue 22 Aug | Fulton Building
  • Wed 23 Aug | Old Medical School Building
  • Thu 24 Aug | Queen Mother Building
  • Tue 29 Aug | Carnelley Building
  • Wed 30 Aug | Ewing Building
  • Thu 31 Aug | Kirkcaldy Teaching Block

How will it affect me?
The wifi migration will start at 08:00 in each of the buildings on its allocated day, at which point the:

  • Existing wireless (UoD_WiFi) will be switched off
  • No internet connection via wifi will be available for devices to connect to
  • Over the next 4 hours, the new wifi will be switched on in small batches
  • Some areas will become available prior to others

This means that wifi should be considered unavailable for the 4 hour period and at risk for the rest of the day.

You will need to re-connect any devices that were using UoD_WiFi to eduroam. Details of how to do this can be found on the IT Get Connected webpage.


The work will not affect the operation of the wired network (via ethernet cable). Any devices connected to this network should not experience any loss of service.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete.

We will return to these buildings to upgrade the wired network in the near future.

Read more about this project on the Network Refresh Blog.

Telephony in the Tower Building

There is currently an issue with telephone calls affecting users on Level 7 & 8 of the Tower Building. Engineers have identified the problem and a fix will be applied on the morning of 18th August. IT advise all users affected to log out of all applications and save all work prior to shutting down their machines this evening. We will update this post again once the fix has been applied. IT apologies for any inconvenience this may be causing you.

iGrasp on Chrome

We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.

As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.

Could you also please:

 

  • close all chrome windows
  • go to task manager to make sure there are no chrome processes running
  • then re-launch it

If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting help4u@dundee.ac.uk

Issues reported with access to SITS

Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email help4u@dundee.ac.uk, in person at one of our service points or by calling 88000

 

Issue Accessing Box Notes

There is currently a known issue with the Box Notes service impairing the access of notes either via link or through the Box Web App.

We have been in contact with Box Customer Support and they have verified this as well as ensuring us that their engineers are currently fixing the issue as soon as possible.

More information and updates can be found here  and we will update this blog as soon as we are informed that the issue has been resolved.

Apologies for the inconvenience.

Uod-IT

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.