Telephony Issues – Calling NHS Numbers

We have some reported issues with users unable to call NHS numbers today.

A call has been logged with both NHS IT Service Desk and with our telephony service and support provider for investigation.

Numbers prefixed with a 2 are currently not operational. Example: 2 35 XXX

As a workaround users can dial the NHS switchboard number and ask to be transferred.

NHS Switchboard : (9) 01382 660 111

I will update you when I receive some more information from our support provider.

 

Update @ 15:00 on 26/10/17

An issue has been identified on the PBX link between the University and Ninewells. Our Support and Service provider and NHS IT are investigating to determine a solution.

 

Update @ 09:30 on 27/10/17

Please be advised that the issue regarding telephony between UoD and NHS number has now been confirmed as resolved by our Service Provider. Local tests also confirm this is the case.

Apologies for any inconvenience caused.