Month: November 2017

Spam/Phishing Alert | Be Vigilant

Please be aware of more fraudulent emails being sent to University email accounts. Phishing emails are designed to try and obtain your credentials or insert malware onto your computer.

Screenshot of latest phishing attempt given below:

Do not interact with the email if you have received it and delete from your inbox immediately.

Did you click?

  • If you have supplied your credentials or personal information, change your password immediately.
  • If the device you used when interacting with it is University-owned (i.e. a Student / Staff Desktop), please contact the IT Service Desk for advice.
  • If the device you used when interacting with it is your own (i.e. a personal device), we advise that you run an anti-malware software from a reputable source and perform a scan on your device yourself.

Educate yourself
The most common phishing attack method is by emails. These authentic-looking messages, usually called phishing scams, are designed to exploit information from the recipients; either by asking them to reply to an email message or by clicking on a link/attachment within the email.

These emails cannot corrupt your device on its own, you have to interact with it. Think:

  • When you receive an email to your University account, consider if you were expecting correspondence on that topic, from that recipient. If you weren’t, and the message is calling for you to act either by sending information, clicking on an active link, or downloading an attachment, first ask the IT Service Desk to confirm its legitimacy.
  • Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender.
  • Don’t run a program if you don’t know where it has come from and you have not chosen to install it yourself
  • Do not provide your username and password, especially if you have any concern over the legitimacy of an email

Further advice can be found on the Information Security website section.

Getting help
UoD IT staff are available 09:00-22:00 Mon-Fri and 10:00-22:00 Sat-Sun. Please log a call for assistance via Help4U if you have any concerns.

DUSA Network Migration

DUSA will be migrated across to the new network on Wed 10 Jan from 07:00-19:00. This will affect the whole building.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All DUSA activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

DCA Network Migration

The DCA (only the part which runs off the University’s infrastructure) will be migrated across to the new wired network on Thu 21 Dec from 07:00-18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in this area of the building during the work window. Migrations will affect all client devices, such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh Blog.

Botanic Gardens Network Migration

The Botanic Gardens will be migrated across to the new network on Wed 20 Dec from 07:00-18:00. The following areas will be affected at the times below:

  • Wed 20 Dec, 07:00 – 10:00 | Log cabin
  • Wed 20 Dec, 10:00 – 14:00 | Main Building
  • Wed 20 Dec, 15:00 – 18:00 | Depot Building

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Botanic Gardens activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

2-6 Airlie Place Network Migration

2-6 Airlie Place will be migrated across to the new network on Tue 19 Dec from 07:00 – 18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas all day. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 2-6 Airlie Place activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Phishing emails | please be vigilant

We have tested and deployed proactive measures to protect student and staff desktops against cyber attacks. The most recent attacks on campus have been through phishing.

What is phishing? 

Phishing is a social engineering technique used by cyber-criminals to steal personal information. It can be used for the purposes of identity theft, fraud or any other malicious attack. Within the University, the purpose of phishing is to obtain your credentials.

The most common phishing attack method is by emails. These authentic-looking messages, usually called phishing scams, are designed to exploit information from the recipients; either by asking them to reply to an email message or by clicking on a link/attachment within the email.

Cyber-criminals often mask the emails to look like they are coming from legitimate businesses or government organisations. Within the University, recent examples are Microsoft and our unverified sender alert.

Educate yourself
These emails cannot corrupt your device on its own, you have to interact with it. Think:

  • When you receive an email to your University account, consider if you were expecting correspondence on that topic, from that recipient. If you weren’t, and the message is calling for you to act either by sending information, clicking on an active link, or downloading an attachment, first ask the IT Service Desk to confirm its legitimacy.
  • Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender.
  • Don’t run a program if you don’t know where it has come from and you have not chosen to install it yourself.
  • Finally, always report suspicious emails as ‘Phishing’ using the instructions in the video below.

Further advice can be found on the Information Security website section.

Getting help
UoD IT staff are available 09:00-22:00 Mon-Fri and 10:00-22:00 Sat-Sun. Please log a call for assistance via Help4U if you have any concerns.

Phishing Email – Alert

Please be aware of a phishing email that has come to light.

Subject: UNVERIFIED SENDER:Security Alert

This phishing email is designed to try and obtain your credentials. If you have clicked on the link in the email and entered your username and password, please change your password immediately.

Further advice is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distribution

The phishing email is designed to try and obtain your credentials. If you have clicked on the link in the email and entered your username and password, please change your passwords immediately.

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distribution

The phishing email is designed to try and obtain your credentials. If you have clicked on the link in the email and entered your username and password, please change your passwords immediately.

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distribution

eVision and SITS upgrade | 20 and 21 Nov 2017

The eVision portal and SITS Client will be upgraded on Mon 20 and Tue 21 Nov all day.

Impact

You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 21 Nov and you will be able to access eVision and SITS on Wed 22 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits

This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U (Change number – C1710-052)

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Phishing Alert – Warning Phishing email – please be vigilant

Please be aware a phishing email that has come to light.

Subject: Subject: Office 365 account cancellation confirmation

Above: example of reported phishing email

The phishing email is designed to try and obtain your credentials. If you have clicked on the link in the email and entered your username and password, please change your passwords immediately.

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distribution