Month: May 2018

Life Sciences Shares

UPDATE 01/06/18 08.35: A review was undertaken of the servers this morning and they continue to maintain an acceptable load level with no repeat of the issue since 30th May. We will continue to monitor performance throughout the day but we expect to see continued stability of this service.

UPDATE 31/05/18 15.00: Monitoring continues to show significant improvement in performance. The team will continue to monitor and a further update will be provided at 9.00 tomorrow, Friday 1st June.

UPDATE 31/05/18 11.45: Monitoring has shown a reduction in the backlog and the file servers appear to be on an acceptable load level. We expect to see a continued improvement to the service and will continue to monitor throughout the day. A further update will be provided at 15.00.

UPDATE 31/05/18 10.50: Monitoring following this morning’s change has shown a steady improvement in performance and we expect to see gradual improvement over the next couple of hours. If you are still experiencing issues (and are a Windows user) we recommend a reboot of your device.

UPDATE 31/05/18 10.06: Controlled changes were made this morning with the aim of stabilising the service & performance will continue to be monitored to check for improvement. We continue to work with the 3rd Party provider to resolve the underlying cause of this issue.

We are aware that users in Life Sciences are currently experiencing performance issues with access to file storage and related services (including Bumble Bee instrument booking).

We are currently investigating this issue and updates will be posted when available.

Release of examination results: June 2018

With the April/May diet of exams behind us, many of our students will be keen to know their examination results.

Plans are now being made for the publication of results on Wed 6 Jun 2018. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page. Further details will be added to this page in due course.


Wed 6 June | Real-time exam issue updates

  1. 10:15. Students in the School of Humanities (SHUM)School of Education and Social Work (SESW)Academic Skills Centre (PSTU), and Dundee University Access to Learning (PEXR) can now access their exam results via eVision.
  2. 11:04. Students in the School of Science and Engineering (SSEN) and School of Life Sciences (SLS) can now access their exam results via eVision.
  3. 12:05. Students in the School of Art and Design (SDAD)School of Dentistry (SDEN)School of Nursing and Health Sciences (SNHS)School of Medicine (SMED)and School of Social Sciences (SSOC) can now access their exam results via eVision.

If you’re currently logged into eVision, please close your web browser (all tabs) and log back into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

Received a Spam or Phishing Message??

Received a junk or phishing email?

Follow our guidance below to flag these messages to Microsoft directly:

Submit junk messages in Outlook on the web

To submit a junk mail message to Microsoft:

1. Click on the junk message and then click Junk on the toolbar. This moves the message to your Junk email folder and adds the sender to your blocked sender list.

2. A dialog box opens asking if you want to send a copy of the junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team. Optionally, select the Don’t show me this message again check box if you want to automatically submit future junk messages to Microsoft without being prompted.

Submit phishing scam messages in Outlook on the web

To submit a phishing scam message to Microsoft:

Click on the phishing scam message, click the down arrow next to Junk, and then click Phishing on the toolbar. Office 365 does not block the sender because senders of phishing scam messages typically impersonate legitimate senders. If you prefer, add the sender to your blocked senders list by following the instructions in the topic Block or allow

To submit a junk or phishing scam message to Microsoft using an email programme

1. Create a new, blank email in your email program (Outlook, Mail,
Thunderbird etc.)

2. Address the email to the Microsoft team that reviews messages as
follows:
• For junk messages, address your email to
junk@office365.microsoft.com

• For phishing scam messages, address your email to
phish@office365.microsoft.com.

3. Copy and paste the junk or phishing scam message into that email (as
an attachment).You can attach multiple messages to the email if you
want to. Make sure all the messages are the same type – either
phishing scam messages or junk email messages.
Leave the body of the new message empty.

4. Click Send

Dental Hospital Network Migration

The Dental Hospital will be migrated across to the new network on Wed 30 – Thu 31 May (07:00-18:00).

Impact
There will be no internet access in the building across these two days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Wed 30.

Whilst the replacement of the network equipment should be completed by Wed evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam to get super-fast wifi using your full username (jbloggs@dundee.ac.uk).

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

All Dental Hospital activities will run on the University’s new, next-gen network following the successful migration.

Read more about this project on the Network Refresh Blog.

Power Cut Campus Wide – IT Systems Affected

UPDATE – All infrastructure systems are now back operational, bar some leftover wireless issues in Life Sciences. Please report any minor issues i.e. PC not powering on to the Service Desk and they will be resolved promptly. Should your IP telephone not be operational, remove the network cable from the rear, wait a few seconds and replace – this may help to resolve the issue.

 

There has been a short power outage in this area of Dundee. Most systems have recovered, but there may be a delay in getting all system back operational. Please bear with us at the moment.

Please contact the IT Service Desk should you have systems which remain down.

Ninewells wifi outage

We’re currently experiencing reliability issues with wifi services at Ninewells. This is affecting both eduroam and UoD_wifi networks. The issue is under investigation and we’ll provide an update as soon as we have further information as to the cause and/or resolution.

Meantime, service availability may continue to fluctuate and be unstable. We apologise for any inconvenience caused.

Microsoft retiring Outlook Web Apps (OWA)

The OWA apps for iPhone, iPad, and Android mobile devices will no longer work from tomorrow (15 May 2018) onwards. If you currently use this app on any of your mobile devices, you need to download and install the Outlook for iOS or Outlook for Android app instead.

The Outlook apps offer enhanced email and calendar features, and most of the functionality currently found in the OWA apps. A few features such as the ability to access shared mailboxes will not be available until later in the year.

More information can be found in Microsoft’s support.office.com article.

Homes storage (Life Sciences) migration

We’re moving any files you have stored on Life Sciences Homes (H: or L: Drive) to a new, more reliable storage solution on Tues 22 May from 07:00-09:00.

Will this affect me?
If the H: or L: drive on your computer is mapped to \\homes\… then you will be affected by this change.

What impact will this have?
Any data you have stored in these areas on your computer will be inaccessible during the work window. This includes files on your desktop. There will be no change to the place you store your files afterwards.

Do I need to do anything?
Please shut down your computer before 07:00 on 22 May and log back in after 09:00.

Why is this happening?
Many of you have been experiencing intermittent issues with access to \\homes and your files. As a result, we’ve commissioned a new Homes server and are duplicating your data onto it. This will result in a more stable and resilient environment for your personal data.