UPDATE 01/06/18 08.35: A review was undertaken of the servers this morning and they continue to maintain an acceptable load level with no repeat of the issue since 30th May. We will continue to monitor performance throughout the day but we expect to see continued stability of this service.
UPDATE 31/05/18 15.00: Monitoring continues to show significant improvement in performance. The team will continue to monitor and a further update will be provided at 9.00 tomorrow, Friday 1st June.
UPDATE 31/05/18 11.45: Monitoring has shown a reduction in the backlog and the file servers appear to be on an acceptable load level. We expect to see a continued improvement to the service and will continue to monitor throughout the day. A further update will be provided at 15.00.
UPDATE 31/05/18 10.50: Monitoring following this morning’s change has shown a steady improvement in performance and we expect to see gradual improvement over the next couple of hours. If you are still experiencing issues (and are a Windows user) we recommend a reboot of your device.
UPDATE 31/05/18 10.06: Controlled changes were made this morning with the aim of stabilising the service & performance will continue to be monitored to check for improvement. We continue to work with the 3rd Party provider to resolve the underlying cause of this issue.
We are aware that users in Life Sciences are currently experiencing performance issues with access to file storage and related services (including Bumble Bee instrument booking).
We are currently investigating this issue and updates will be posted when available.