Month: March 2019

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

P3 – Scheduled Maintenance

P3 is available again – the scheduled maintenance is now complete.

Normal service with COGNOS has also been resumed.

Should you encounter any issues, please log a call through the service desk (help4u@dundee.ac.uk) in the usual way.

Thank you for your patience, apologies for any inconvenience this may have caused.

 

28/03/19 09.21

P3 is undergoing essential maintenance today and is currently unavailable to users. Please note, that this includes COGNOS reporting in relation to the packages using HR data from P3.

Please check back here for updates on progress throughout the day.

iGRasp (jobs.dundee.ac.uk) – Essential Maintenance/Security Update – this coming Friday (02:00 – 04:00 GMT)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance/security update to the iGRasp environment this coming Friday, between 02:00 – 04:00 GMT.

The result is that iGRasp will be unavailable for up to 15 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the minimal downtime (15 minutes), a message will NOT be displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting us via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Scanning to Email Issue with Canon Printers

Update the cause of this issue has been identified  – and is resolved  – users who scanned document to email today should receive the scans in their email boxes over the next few hours  –  thanks for your patience

 

For information  we have had reports from across campus  in relation to users experiencing difficulty with networked Canon printers when trying to scan a document and send via email to self or to colleague – the scanned document does not send to the email box.

This issue is currently being investigated . Apologies for any inconvenience this may cause.

 

NB printing and copying is NOT affected.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.