Month: October 2019

Scheduled Maintenance: Informatics platforms (Life Sciences)

Please note, from 17:00 BST Friday 11/10/19, a series of upgrades to our informatics platforms will be taking place, and are expected to be unavailable until midday Monday 14/10/19.

Affected services include:

  • Dotmatics
  • ActivityBase
  • Pipeline Pilot

The maintenance involves migrating a database, so any changes made to the existing database after 17:00 will not be carried over to the new instance. The database is going to be made inaccessible so you may have issues doing anything that involves it after 17:00, i.e. anything involving the systems listed above. Access to shared areas will not be affected.

Affected staff will be notified once the maintenance is complete, please do not create experiments, start abase analysis, complete or uncomplete testsets, etc. until this is confirmed as ready for use.

Scheduled Maintenance: Network and Server infrastructure during week commencing 7th October

During the migration of VLAN 84 and VLAN6 last Thursday we hit a problem and had to roll this change back. The team have resolved the issue, and we now have a new schedule.

The schedule is as follows:

  • Vlan 6 (Main Servers) on Tuesday 8th October, between 08:00 and 09:00 hrs
  • Vlan 84 (Key authentication infrastructure) on Wednesday 9th October, between 08:00 and 09:00 hrs
  • The following HIC Vlans will be migrated on Thursday 10th October, between 07:00 and 11:00 hrs
    • 570 571 572 573
    • 574 575 576 577

Please note that there will be some disruption to services during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: C1908-004


The HIC Vlans migration has been postponed.

The other Vlans, 6 and 84, were migrated without issue.

Service Disruption: User Mailboxes

All affected users have now had their mailboxes restored. However, if you are still experiencing issues accessing your mailbox, please contact the Service Desk quoting the reference number detailed below. 
UoD IT made a change this morning  that has resulted in some users losing access to their mailboxes. We have identified a resolution and are currently deploying this to affected users. If you are one of those affected users,  please contact the Service Desk quoting reference number 1910-0968.
Please accept our apologies for the  inconvenience caused by this change.

Service Disruption: Internet Access for Life Science Users

A recent Cyber Essentials security scan highlighted that we needed to make an emergency change (C1910-006) to the DNS settings for Life Science authenticated users. Unfortunately, this change resulted in the loss of Internet access for Life Science users. The team worked through the issues as quickly as possible and restored service at 09:45.

We apologise for any inconvenience caused by this emergency change.