Category: At risk

Scheduled Maintenance: Network and Server infrastructure during week commencing 7th October

During the migration of VLAN 84 and VLAN6 last Thursday we hit a problem and had to roll this change back. The team have resolved the issue, and we now have a new schedule.

The schedule is as follows:

  • Vlan 6 (Main Servers) on Tuesday 8th October, between 08:00 and 09:00 hrs
  • Vlan 84 (Key authentication infrastructure) on Wednesday 9th October, between 08:00 and 09:00 hrs
  • The following HIC Vlans will be migrated on Thursday 10th October, between 07:00 and 11:00 hrs
    • 570 571 572 573
    • 574 575 576 577

Please note that there will be some disruption to services during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: C1908-004


***UPDATE***

The HIC Vlans migration has been postponed.

The other Vlans, 6 and 84, were migrated without issue.

Scheduled Maintenance: Network and Server infrastructure during week commencing 30th September

We are migrating some services, including crucial University infrastructure, to the Dell datacentre network. Critical services will migrate during the Thursday maintenance window.

The schedule is as follows:

  • Vlan 102 (Virtual Desktops) on Monday 30th September, between 08:00 and 09:00 hrs
  • Vlan 216 (FARR) on Monday 30th September, between 08:00 and 09:00 hrs
  • Firewall patch on Tuesday 1st October, between 08:00 and 09:00 hrs
  • Vlan 720 (DMZ) on Wednesday 2nd October, between 08:00 and 09:00 hrs
  • Vlan 6 (Main Servers) on Thursday 3rd October, between 08:00 and 09:00 hrs
  • Vlan 84 (Key authentication infrastructure) on Thursday 3rd October, between 08:00 and 09:00 hrs
  • Vlan 54 (Infrastructure management) on Friday 4th October, between 08:00 and 09:00 hrs

Please note that there will be some disruption to services during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: C1908-004

Scheduled Maintenance: University Telephony system 26/09/19

We are migrating some services, including some the University Telephony infrastructure, to the Dell datacentre network during the following maintenance window:

07:15-08:15 (BST) Thursday 26th September 2019.

Please note that there will be some disruption to the Telephony system during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: A1909-158

Service at risk – Autodesk Products

In order to allow us to uprgade the license server and associated license, the Autodesk 2019 products should be considered at risk between 4pm and 6pm this evening. If you are already running the software, then you will be unaffected – should you try and load the software whilst the license is being changed, the launch may be unsuccessful.

If you have any queries regarding this work, please contact the Service Desk quoting cahnge C1907-075

IT Status Page – Essential Maintenance Wednesday 6th February 21:00 Hrs

Our supplier has informed us of essential maintenance that is scheduled for Wednesday 6th February taking place at 21:00 this may impact the availablility of this page – please see below for more details:

“As part of our continued investment in our platforms, our network team will be replacing a number of switches on 6/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm”



Telephony – Essential Maintenance

ProVista (the suppliers of our Telephony system) have advised a reboot of the CUCM cluster.

This will be done this evening between 7pm and 9pm.

During this time the phone system should be considered “at risk”.

When the system comes back on line, some handsets may require a reboot, this is done by simply removing the network cable from the back of the device (if there are 2 cables it is the one NOT going in to your computer, it’s the other one) and replacing it again.

If you experience any issues, please contact Help4u in the usual manner.