Category: CMS

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Forms not available on University website

All online forms appear to be unavailable on the University website.

We are seeking engineering support to restore service as soon as possible.

If you notice a form not functioning as expected or not available please do contact Help4U@dundee.ac.uk (email only for now) quoting incident 195023.  This will help the team ensure that service is fully restored.

We apologise for the inconvenience caused.

Resolved: T4 CMS Downtime today

This issue has now been resolved.

The publishing times in the CMS are running over 30 minutes.

The servers team are going to restart T4 today (1 July) at 12noon to resolve this issue.

Please save your work in the CMS and log out of T4 before 12noon. The downtime will be minimal and we will let you know when you can log back into the CMS.

Network connectivity restored – No. 121573

Our technical team were advised by our vendors this morning to update the Firewall to the latest version of software and, as part of that process, to restart it.  This appears to have restored network connectivity and early indications are showing that there is a consistent standard of performance compared to yesterday.  However, the Firewall software update process is still running and may take some time to finish.

With respect to identifying the root cause of this incident we are continuing with our investigations.

We apologise for the disruption this has caused over the last two days.  If you do notice any further degradation of service please contact the Service Desk is the usual way.

Issues accessing online services – No. 121573

Update – Tuesday 27th Janaury 11:24

We have made initial changes to the system, the changes are being staggered and you should now have access to the Internet and eMail plus others as we progress.

This page will be updated when more information is available.

 

There are still ongoing issues with connectivity to the University website, the Internet, blogs, eVision My Dundee, WiFi and the Discovery portal despite implementing a series of workarounds to make these services available for as long as possible.

Our technical teams are working with our suppliers to determine what the root cause is and, in identifying this, it has been agreed to make some changes to the IT infrastructure tomorrow morning during the Scheduled Maintenance period (07:00 – 09:00  hrs).  We do not expect this work to impact user productivity more than at present.

We will update when further information becomes available.

If you require more information please contact Service Desk and quote reference No: 121573.