There is currently an issue with the SITS database – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience this issue – please log a call with Help4u and quote Major Call reference 1707-2569 . Apologies for any inconvenience.
We have had a report that the Quemis system ( Estates and Buildings Management software ) is currently offline – this is being investigated by our technical team – if your issue is urgent please Call Service Desk on 01382 388000 – apologies for any inconvenience.
Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.
Key services affected:
- LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
- Student H drives (approx. 25% of students)
- Some business applications
- Staff requesting software applications on PC and Mac Desktops
If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:
- In person at any Library Service Desk (Main Library, DoJ or Ninewells)
- By email – help4U@dundee.ac.uk
These pages will be updated once maintenance is complete.
We apologise for the inconvenience caused.
Our engineers have now successfully restored service. However should you encounter anything not responding as expected by morning please do contact us via Help4U,
The University has a Production VSphere node that has become unresponsive
On advice from our support, and having exhausted all other options, we have to restart it and this will in turn impact the 24 VMs that it hosts .
Services impact are:
You will see this includes one of the Domain Controllers, the content for the University website, the Blog server and a number of file servers for home directories and shared drives, so significantly important systems.
As soon as this emergency work is completed we will update this post, we apologize for the inconvenience this emergency repair will cause and assure you we are working as fast as possible to resume normal service
The issue with the Timetabling Website has now been resolved. If you are having any further issues, please do not hesitate in contacting the Service Desk quoting the incident number 149718.
Users are reporting issues with accessing the Discover Research Portal and Pure from locations on and off campus.
Our technical team are investigating the problem.
If you require any more information the Service Desk.
RESOLVED – we are pleased to inform you this matter is now resolved
Users are having issues logging into LANDesk.
Our teams are working on the issue just now and we will update as soon as the matter is resolved.
We are very sorry for the inconvenience caused.
Please contact the Service Desk if you need more information.