Category: Databases

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

Login Issues with SITS –

There is currently an issue with the SITS database  – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience  this issue  – please log a call with Help4u  and quote Major Call reference 1707-2569 . Apologies for any inconvenience.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Service Interruption – VSphere node

Our engineers have now successfully restored service. However should you encounter anything not responding as expected by morning please do contact us via Help4U,

 

The University has a Production VSphere node that has become unresponsive

On advice from our support, and having exhausted all other options, we have to restart it and this will in turn impact the 24 VMs that it hosts .

Services impact are:

FIM-Service

Plaxlic-it-ap1

Snow-it-dp1

Epo-it-ap1

AppSenseEMdB

AuthExamDB

Dun-ad-dc-01

DentalRoomBooking

Ims-auth-a1

CognosBI

GladstonedB

DFS-Homes1

DFS-CASS4

Movesva-it-ap10

Dumpty-it-dt1

Sitswas2

Zcm-02

Blogwp-it-wp1

Ui vm

Wcm-live

Sitsdev-it-dd1

You will see this includes one of the Domain Controllers, the content for the University website, the Blog server and a number of file servers for home directories and shared drives, so significantly important systems.

As soon as this emergency work is completed we will update this post, we apologize for the inconvenience this emergency repair will cause and assure you we are working as fast as possible to resume normal service