Category: HR Systems

iGRasp – Essential Maintenance – 20 September 2017 (18:00 – 22:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 20th September 2017 between 18:00 – 22:00 BST.

As a result of this, i-GRasp will be unavailable for up to 10 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Application: iGRasp (the University’s eRecruitment application) – Maintenance Window – 15 September 2017 (22:00 – 23:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 15th September 2017 between 22:00 – 23:00 BST.

As a result of this, i-GRasp will be unavailable for up to 60 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, but also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.)

Please accept our apologies for any inconvenience this may cause and, if you have any questions or concerns regarding this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

iGrasp on Chrome

We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.

As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.

Could you also please:

 

  • close all chrome windows
  • go to task manager to make sure there are no chrome processes running
  • then re-launch it

If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting help4u@dundee.ac.uk

i-GRasp (eRecruitment application) update

i-GRasp will be unavailable for up to 4 hours on the evening of Wed 28 Jun between 18:00-22:00 to allow for an update to be applied.

What impact will this have?
You will be unable to login to the application during this time. Lumesse (the providers of iGrasp) will be displaying a maintenance page during this period of downtime, which will remain in place should the work extend beyond 22:00.

Need help?
If you have any queries, please do not hesitate to contact the IT Service Desk via Help4U quoting ref #C1706-028.
Similarly, get in touch should you encounter any issues with the application once the update has been applied.

P3 System Update

P3 will be unavailable for a short period of time on the morning of Mon 22 May between 07:00 – 09:00 to allow for an update to be applied.

Please do not login to P3 during the maintenance window and wait until you’ve received notification on the day to advise that it’s OK to do so.

This down time may impact your ability to run reports from COGNOS.

Contact Help4U with any questions or concerns (ref C1704-058).

Intermittent Problems with iGrasp – Dundee Jobs Portal

Update at 2.56pm (4/4/2017): iGrasp issues have been resolved and the system is back up and running normally once more.

What is happening?

We have been advised by Lumesse (the providers of iGRasp) that there have been intermittent issues with the iGRasp application over the weekend.

Who is affected?

Both Front End – candidate facing, and Back End – User accounts

What are UoD IT doing?

Lumesse (our supplier) are actively monitoring the situation and working towards a fix.  Please check back to this page to see the latest updates.

UPDATES

Update at 8.33am (4/4/2017): Suppliers Lumesse are still testing and working on the issue with iGrasp.

Update at 4.49pm (03/04/2017):  iGrasp issues are still being worked on by our suppliers, Lumesse.

P3 System Unavailable – Thursday and Friday

UoDIT – Business Systems have confirmed that P3 will be unavailable from 8am 30/03/2017 (Thursday) to allow for the database to be updated and the required patches applied.

Please do not log into P3 during 30/03/2017 and 31/03/2017 (Thursday and Friday) and please do not login until you receive notification that you can log back in.

Should you be a COGNOS user, please note that this down time may also impact your ability to run reports which use P3 data.

UoDIT

 

— Update: 31/3/ @ 15:40 —

We are pleased to confirm that the P3 database upgrade and patching has been completed.

P3 is back up and running and available for login.

Should you have any problems, or issues/queries, please log a call with the UoDIT Service Desk in the first instance.

Resolved – Issues accessing iGRasp

We are pleased to inform you that i-GRasp is now fully operational again.

We have been advised by i-GRAsp that they are currently experiencing issues with availability of the i-GRAsp system – this is under investigation and a further update will be provided shortly

This impacts all applicants applying for vacancies on line via the University Website and we do apologise for the inconvenience caused