Category: Infrastructure

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Service Interruption – VSphere node

Our engineers have now successfully restored service. However should you encounter anything not responding as expected by morning please do contact us via Help4U,

 

The University has a Production VSphere node that has become unresponsive

On advice from our support, and having exhausted all other options, we have to restart it and this will in turn impact the 24 VMs that it hosts .

Services impact are:

FIM-Service

Plaxlic-it-ap1

Snow-it-dp1

Epo-it-ap1

AppSenseEMdB

AuthExamDB

Dun-ad-dc-01

DentalRoomBooking

Ims-auth-a1

CognosBI

GladstonedB

DFS-Homes1

DFS-CASS4

Movesva-it-ap10

Dumpty-it-dt1

Sitswas2

Zcm-02

Blogwp-it-wp1

Ui vm

Wcm-live

Sitsdev-it-dd1

You will see this includes one of the Domain Controllers, the content for the University website, the Blog server and a number of file servers for home directories and shared drives, so significantly important systems.

As soon as this emergency work is completed we will update this post, we apologize for the inconvenience this emergency repair will cause and assure you we are working as fast as possible to resume normal service

Resolved – Issues accessing Network Storage reported from Medicine, Dentistry & Nursing

We are pleased to report this issue was resolved at 1pm – any outstanding issues please do let us know

We are receiving reports from users in Medicine, Dentistry & Nursing that they have lost access to their network storage. We have informed our technical teams who are looking at the issue as we speak

We will put an update out ASAP and apologise for the inconvenience this is causing you

Storage fabric merge (Part II)

Following the successful merge implemented last week, we will be merging the remaining half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) this weekend (20-21st June).

A full risk assessment has been undertaken and minimal impact is anticipated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.

Storage fabric merge (Part I)

This weekend the technical team will be implementing the first in a series of changes designed to allow for the eventual decommissioning of university datacentres.

  • What changes are we making, when?

We will be merging one half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) on the 13-14th June – the remaining half will be merged on the 20-21st June.

  • ž Why are we making changes?

As part of our agenda to “transform the way we do IT” we aim to achieve operational excellence – we must enhance the resilience of our systems to achieve this gold standard and further safeguard your data.

  • ž Will this affect me?

A full risk assessment has been undertaken and minimal impact is anticipated, although should any problems arise we will endeavour to respond promptly and keep you all updated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.