Category: Network

Essential Work on Network Cabinets in Matthew Building Level 6 on Friday 13th July (Morning)

Estates and Buildings need to carry out some essential maintenance work on one of the network cabinets on level 6 of the Matthew Building. This will affect Architecture and Urban Planning staff.
 
This work is being carried out at 8am tomorrow (Friday 13th July) morning.
The disruption will be approximately 1hr, and during that time the network switches will be down. That will mean no wired (including phone) or wireless networking in the vicinity for the duration of the work.
 
UoD IT are working with Estates and Buildings on this and will be on hand to make sure there are no issues once the cabinets go back on line.
UPDATE: All work completed and network is running normally again.

Dundee City power outage affecting network and telephones

Following a power incident in Dundee City Centre (Greenmarket) this morning, there have been power failures on campus which has affected user access to the network and telephony services.

Working in partnership with colleagues from Campus Services, full service resumed in all affected buildings by 12:00.  Buildings affected were Carnelley, Crawford, Dalhousie, DUSA, Ewing, Fulton, Hawkhill, Life Sciences, Main Library, Matthew, OMS, OTI, QMB, Scrymgeour and Tower Building.

If you experience any issues like this please contact the Service Desk in the normal way.

We will continue to closely monitor the network should there be any further disruption.

Issues with Life Sciences Group Shares

Update:

The engineers have identified the root cause of the problem and are planning future maintenance to apply some software updates to the system.

Information regarding any planned maintenance will be provided in advance with due notice.

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Please be advised that some Group Shares are currently unavailable.

There appears to be an issue with FS1 which serves access to some Group Shares.

We are aware of the problem and are working to bring these back online asap.

 

Dental Hospital Network Migration

The Dental Hospital will be migrated across to the new network on Wed 30 – Thu 31 May (07:00-18:00).

Impact
There will be no internet access in the building across these two days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Wed 30.

Whilst the replacement of the network equipment should be completed by Wed evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam to get super-fast wifi using your full username (jbloggs@dundee.ac.uk).

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

All Dental Hospital activities will run on the University’s new, next-gen network following the successful migration.

Read more about this project on the Network Refresh Blog.

Life Sciences — LDAP Authentication Issues – RESOLVED

Colleagues,

This morning there are issues with Life Sciences LDAP Authentication – this is impacting:

• Lifesci wifi
• Life Sciences VPN
• LSD portal for password resets
• any applications which are set to authenticate against the old Lifesci LDAP directory

The matter is actively being investigated by UoD IT support teams.

Apologies for any inconvenience this is causing – we will update you with progress as soon as we can.

Intermittent Network Issues ( affecting Canon Printer scanning)

Good Morning,

Today UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus / networked systems – e.g. affecting Canon Printers.

A UoD IT team  have been  investigating  this issue in conjunction with our 3rd party support partner and these services are now working through queues and are starting to operate as normal. We (and our 3rd Party support partner) continue to monitor these services.

Apologies for any inconvenience  – we will update you shortly …

Update @ 15: 37 on 22/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . We have monitored  the situation for a 3 hour period and also confirm this is the case.

Apologies for any inconvenience caused

 

Intermittent Network Issues

Good Afternoon,

UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus networked systems – e.g.  Box / help 4u  / external websites.

A UoD IT team  are investigating  this issue in conjunction with our 3rd party support partner.

Apologies for any inconvenience  – we will update you shortly …

 

Update @ 03: 15 on 21/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . Local tests also confirm this is the case.

Apologies for any inconvenience caused.

DUSA Network Migration

DUSA will be migrated across to the new network on Wed 10 Jan from 07:00-19:00. This will affect the whole building.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All DUSA activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.