Category: Network

DUSA Network Migration

DUSA will be migrated across to the new network on Wed 10 Jan from 07:00-19:00. This will affect the whole building.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All DUSA activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

DCA Network Migration

The DCA (only the part which runs off the University’s infrastructure) will be migrated across to the new wired network on Thu 21 Dec from 07:00-18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in this area of the building during the work window. Migrations will affect all client devices, such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh Blog.

Botanic Gardens Network Migration

The Botanic Gardens will be migrated across to the new network on Wed 20 Dec from 07:00-18:00. The following areas will be affected at the times below:

  • Wed 20 Dec, 07:00 – 10:00 | Log cabin
  • Wed 20 Dec, 10:00 – 14:00 | Main Building
  • Wed 20 Dec, 15:00 – 18:00 | Depot Building

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Botanic Gardens activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

2-6 Airlie Place Network Migration

2-6 Airlie Place will be migrated across to the new network on Tue 19 Dec from 07:00 – 18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas all day. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 2-6 Airlie Place activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Kirkcaldy Teaching Block Network Migration

The Kirkcaldy Teaching Block will be migrated across to the new network on Sat 18 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Kirkcaldy Teaching Block activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

OMS Building Network Migration

The OMS Building will be migrated across to the new network on Sun 19 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All OMS building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

Scheduled software upgrade

We will be working with Dell and Circle IT to upgrade the software which runs our:

  • core network routers | Sat 28 Oct
  • border gateway routers | Sun 29 Oct

This work will be undertaken between 07:00-08:00 each morning.

Impact
Each router performs as a pair and only one will be upgraded at a time. This ensures the University maintains connectivity to both on and off-campus services throughout. Although internet access will not be affected, the network service should be seen as at-risk.

Benefits
The software upgrade will resolve several background issues and allow us to support the network in a more reliable way.

Further information
If you require any more information regarding this change (C1709-043), please contact help4u@dundee.ac.uk

Dalhousie Building Network Migration

The Dalhousie Building will be migrated across to the new network on Sat 28 and Sun 29 Oct all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Dalhousie Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.