Category: Network

Life Sciences — LDAP Authentication Issues – RESOLVED

Colleagues,

This morning there are issues with Life Sciences LDAP Authentication – this is impacting:

• Lifesci wifi
• Life Sciences VPN
• LSD portal for password resets
• any applications which are set to authenticate against the old Lifesci LDAP directory

The matter is actively being investigated by UoD IT support teams.

Apologies for any inconvenience this is causing – we will update you with progress as soon as we can.

Intermittent Network Issues ( affecting Canon Printer scanning)

Good Morning,

Today UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus / networked systems – e.g. affecting Canon Printers.

A UoD IT team  have been  investigating  this issue in conjunction with our 3rd party support partner and these services are now working through queues and are starting to operate as normal. We (and our 3rd Party support partner) continue to monitor these services.

Apologies for any inconvenience  – we will update you shortly …

Update @ 15: 37 on 22/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . We have monitored  the situation for a 3 hour period and also confirm this is the case.

Apologies for any inconvenience caused

 

Intermittent Network Issues

Good Afternoon,

UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus networked systems – e.g.  Box / help 4u  / external websites.

A UoD IT team  are investigating  this issue in conjunction with our 3rd party support partner.

Apologies for any inconvenience  – we will update you shortly …

 

Update @ 03: 15 on 21/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . Local tests also confirm this is the case.

Apologies for any inconvenience caused.

DUSA Network Migration

DUSA will be migrated across to the new network on Wed 10 Jan from 07:00-19:00. This will affect the whole building.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All DUSA activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

DCA Network Migration

The DCA (only the part which runs off the University’s infrastructure) will be migrated across to the new wired network on Thu 21 Dec from 07:00-18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in this area of the building during the work window. Migrations will affect all client devices, such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh Blog.

Botanic Gardens Network Migration

The Botanic Gardens will be migrated across to the new network on Wed 20 Dec from 07:00-18:00. The following areas will be affected at the times below:

  • Wed 20 Dec, 07:00 – 10:00 | Log cabin
  • Wed 20 Dec, 10:00 – 14:00 | Main Building
  • Wed 20 Dec, 15:00 – 18:00 | Depot Building

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Botanic Gardens activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

2-6 Airlie Place Network Migration

2-6 Airlie Place will be migrated across to the new network on Tue 19 Dec from 07:00 – 18:00.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no internet access in these areas all day. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 2-6 Airlie Place activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Kirkcaldy Teaching Block Network Migration

The Kirkcaldy Teaching Block will be migrated across to the new network on Sat 18 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Kirkcaldy Teaching Block activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.