Category: Network

Ninewells network migrations

Areas of Ninewells Campus will be migrated across to the new network in November. Migrations start at 07:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Tue 06 Nov – Lab Block (inc Tannis Drummond), Corridors 5J, 5M, 6M, 7M, and 7P
  • Wed 07 Nov – Lab Block, Corridors 5, 5G, and 5H
  • Thu 08 Nov – Level 10 and Diabetes Centre
  • Tue 13 – Wed 14 Nov – Teaching Lecture Theatres, Teaching Rooms, and UoD Library
  • Tue 20 Nov – Corridors 6G, 6L, and 7L
  • Wed 21 Nov – Corridors 5H, 5L, and 6G
  • Thu 22 Nov – Corridor 5 (Resource Unit)

Your network service should be considered at risk across the series of migrations.

Impact: There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network. Work will continue in the days following the migration to restore connectivity to anything that needs extra help to get back online.

Actions for you once the work is complete
Follow the guidance below to re-establish your computers wired (ethernet) connection:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help: Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Life Sci Network Outage

An emergency change will be applied to the firewall service  at 12.30pm today Monday 29/10/18 to try and restore full access.

Update Monday 29/10/18

It appears there are still some issues following on from the UPS power failure on Friday 26th October.

Our teams are currently investigating this as a matter of urgency.

Intermittent symptoms currently reported are:

 

Issues with IP Phones.

Issues accessing external internet content, internal content is available but may experience slowness and be quite intermittent.

Issues accessing email (Outlook and Webmail)

Access to Moodle.

Access to Filemaker

Access to \\homes\homes\ – intermittent

Access to BOX

An issue with access on the Life Sci network was identified last night at around 8.37PM. This may affect all external access to and from the Life Sci network.

Our engineers are on-site this morning and investigating possible power issues at the Life Sci core and are working as quickly as they can to restore service.

We apologize for any inconvenience caused.

UPDATE 13.50

The cause of the outage has been determined as a failure within the Uninterruptible Power Supply in the JBC Data Centre.

We are now carefully in a planned fashion recovering all the systems that suffered from the unplanned loss of power and ensure that we follow the correct power on sequence to minimise possible data loss; whilst this will mean there is longer without service in the short term this approach is essential to ensure we do not compromise the data.

UPDATE 17.00

The Uninterruptible Power Supply has been replaced and is now fully operational and protecting the load.  We have replaced various pieces of equipment that failed during the outage from our onsite spares and we have restored all services to production status. It may be that some individual systems have issues that we have missed so in that case please raise calls in the usual manner and we can address them.

 

Network issues in Ninewells

There would appear to be issues with network connectivity in certain areas within Ninewells Hospital.

This may be as a result of planned electrical work carried out this morning.

We are actively working to resolve these issues and connectivity will be resumed shortly.

Sorry for the inconvenience.

Mackenzie and TASC Network Migrations

The Mackenzie Building and TASC (TAyside Medical Science Centre) at our Ninewells campus will be migrated across to the new network on Tue 21 – Fri 24 Aug (07:00-18:00). The following areas will be affected at the times below:

  • Mackenzie Building
    • Expect disruption all day Tue 21 Aug – phones and internet access should be restored by close of day
    • Work will continue on Wed 22 – Fri 24 to restore connectivity to anything that needs extra help to get back online
  • TASC
    • Expect disruption all day Wed 22 Aug – phones and internet access should be restored by close of day
    • Work will continue on Thu 23 – Fri 24 to restore connectivity to anything that needs extra help to get back online

Impact
There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Fri 24.

Whilst the replacement of the network equipment should be completed by Fri evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

 

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
  • UoD_WiFi will disappear in these areas. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Essential Work on Network Cabinets in Matthew Building Level 6 on Friday 13th July (Morning)

Estates and Buildings need to carry out some essential maintenance work on one of the network cabinets on level 6 of the Matthew Building. This will affect Architecture and Urban Planning staff.
 
This work is being carried out at 8am tomorrow (Friday 13th July) morning.
The disruption will be approximately 1hr, and during that time the network switches will be down. That will mean no wired (including phone) or wireless networking in the vicinity for the duration of the work.
 
UoD IT are working with Estates and Buildings on this and will be on hand to make sure there are no issues once the cabinets go back on line.
UPDATE: All work completed and network is running normally again.

Dundee City power outage affecting network and telephones

Following a power incident in Dundee City Centre (Greenmarket) this morning, there have been power failures on campus which has affected user access to the network and telephony services.

Working in partnership with colleagues from Campus Services, full service resumed in all affected buildings by 12:00.  Buildings affected were Carnelley, Crawford, Dalhousie, DUSA, Ewing, Fulton, Hawkhill, Life Sciences, Main Library, Matthew, OMS, OTI, QMB, Scrymgeour and Tower Building.

If you experience any issues like this please contact the Service Desk in the normal way.

We will continue to closely monitor the network should there be any further disruption.

Issues with Life Sciences Group Shares

Update:

The engineers have identified the root cause of the problem and are planning future maintenance to apply some software updates to the system.

Information regarding any planned maintenance will be provided in advance with due notice.

********

Please be advised that some Group Shares are currently unavailable.

There appears to be an issue with FS1 which serves access to some Group Shares.

We are aware of the problem and are working to bring these back online asap.

 

Dental Hospital Network Migration

The Dental Hospital will be migrated across to the new network on Wed 30 – Thu 31 May (07:00-18:00).

Impact
There will be no internet access in the building across these two days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Wed 30.

Whilst the replacement of the network equipment should be completed by Wed evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam to get super-fast wifi using your full username (jbloggs@dundee.ac.uk).

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

All Dental Hospital activities will run on the University’s new, next-gen network following the successful migration.

Read more about this project on the Network Refresh Blog.