Category: Network

Various Wifi Network Migrations

The schedule of where we will be introducing the new wifi over the next few weeks is as follows:

  • Tue 22 Aug | Fulton Building
  • Wed 23 Aug | Old Medical School Building
  • Thu 24 Aug | Queen Mother Building
  • Tue 29 Aug | Carnelley Building
  • Wed 30 Aug | Ewing Building
  • Thu 31 Aug | Kirkcaldy Teaching Block

How will it affect me?
The wifi migration will start at 08:00 in each of the buildings on its allocated day, at which point the:

  • Existing wireless (UoD_WiFi) will be switched off
  • No internet connection via wifi will be available for devices to connect to
  • Over the next 4 hours, the new wifi will be switched on in small batches
  • Some areas will become available prior to others

This means that wifi should be considered unavailable for the 4 hour period and at risk for the rest of the day.

You will need to re-connect any devices that were using UoD_WiFi to eduroam. Details of how to do this can be found on the IT Get Connected webpage.


The work will not affect the operation of the wired network (via ethernet cable). Any devices connected to this network should not experience any loss of service.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete.

We will return to these buildings to upgrade the wired network in the near future.

Read more about this project on the Network Refresh Blog.

Telephony in the Tower Building

There is currently an issue with telephone calls affecting users on Level 7 & 8 of the Tower Building. Engineers have identified the problem and a fix will be applied on the morning of 18th August. IT advise all users affected to log out of all applications and save all work prior to shutting down their machines this evening. We will update this post again once the fix has been applied. IT apologies for any inconvenience this may be causing you.

Limited Wired Network Connection in OTI Building

UPDATE 5.00 pm: Our Engineers have undertaken some remedial work to resolve this issue. If you are still experiencing issues connecting to the network in the OTI Building please try a reboot of your machine in the first instance. If however, this does not resolve the issue – please report this to the IT Service Desk in the Main Library.

We are aware of an issue connecting to the wired network in the OTI Building (wireless connection is not affected). If you are affected by this issue over the weekend, please use the facilities in the Library until a resolution is found and make the staff at the IT Service Desk in the Library aware.

UPDATE: This issue is now resolved.

The Enquiry Centre Network Migration

The Enquiry Centre will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the listed time:

  • 13:00 – 15:00 | Enquiry Centre & foyer of DUSA

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-058).

All Enquiry Centre activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Crawford Building Network Migration

The Crawford Building will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the times below:

  • 07:00 – 12:00 | North west of building
  • 07:00 – 10:00 | North east of building
  • 13:00 – 18:00 | South of building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thu.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-057).

All Crawford activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Tower Building & Extension Network Migration

The Tower Building & Extension will be migrated across to the new network on Tue 13 – Wed 14 Jun. The following areas will be affected at the dates/times below:

Please be aware that the networking in this building is complex and the schedule given is a guide. The service is at risk throughout the two days and some areas may be affected on an alternative day/time period to that listed.

Tue 13 Jun

  • 07:00 – 18:00 | Levels 3 & above & level 2 main finance office and teaching room 
  • 07:00 – 18:00 | Basement & ground floor south-east area

Wed 14 Jun

  • 07:00 – 12:00 | Ground floor Reception and Finance, 1st floor school office
  • 07:00 – 12:00 | Level 2 finance & some of the 1st floor
  • 13:00 – 14:00 | Ground floor east wing, new area 
  • 13:00 – 18:00 | Tower Extension – Whole building  

You may find your device becomes active prior to the completion time if situated in this building on either day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-078/063).

All Tower activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Main Library Network Migration

The Library will be migrated across to the new network on Thu 08 Jun. The following areas will be affected at the dates/times below:

  • 07:00 – 18:00 | Extension
  • 07:00 – 12:00 | Ground floor and half of first floor
  • 13:00 – 18:00 | Half of the first floor and second floor

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref 1705-084).

All Main Library activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

5-7 Hawkhill Place Network Migration

Hawkhill place will be migrated across to the new network on Wed 07 Jun. The following areas will be affected at the dates/times below:

  • 13:00 – 15:00 | 5-7 Hawkhill Place – Whole building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-081).

All 5-7 Hawkhill Place activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.