Category: Network

Dalhousie Building Network Migration

The Dalhousie Building will be migrated across to the new network on Sat 28 and Sun 29 Oct all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Dalhousie Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

1-3 Perth Road Network Migration

1-3 Perth Road will be migrated across to the new network on Thu 19 Oct. The following areas will be affected at the times below:

  • Thu 19 Oct, 07:00 – 12:00 | 3 Perth Road, Ground and 1st Floor (West)
  • Thu 19 Oct, 13:00 – 15:00 | 1 Perth Road, Basement, Ground and 1st Floors
  • Thu 19 Oct, 15:00 – 19:00 | 3 Perth Road, 1st Floor (East)

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 1-3 Perth Road activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Ewing Building Network Migration

The Ewing Building will be migrated across to the new network on Tue 17 and Wed 18 Oct. The following areas will be affected at the times below:

  • Tue 17 Oct, 07:00 – 12:00 | Basement and ground floor
  • Tue 17 Oct, 13:00 – 18:00 | First floor west
  • Wed 18 Oct, 07:00 – 18:00 | First floor east

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Ewing Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Some Campus Network Access Unavailable Due to Weekend Power Failure

Over the weekend some network access in some buildings has been affected – UoD IT  teams are working on restoring service  – specific areas that we are aware of are as follows  – RIS 11 Airlie Place , HR Dept in Tower Building   and  user desktop access to Level1 of the Sir James Black Centre (Building JBC previously known as CIR).

We will update you as soon as service is restored

Apologies for any inconvenience…

 

Work on student accommodation network

Next week the University’s student accommodation network will be undergoing maintenance and there will be no internet access for approximately one hour in your residence from the time given below.

Mon 25 Sep

  • Seabraes Block 2 | 13:00

Tue 26 Sep:

  • Seabraes Block 1 | 07:00
  • West Park Flats | 13:00

Wed 27 Sep:

  • Belmont Tower | 07:00
  • Belmont Flats | 13:00

Thu 28 Sep:

  • Heathfield | 07:00
  • West Park Villas | 13:00

There may be short outages in each block after this initial hour, but during the times above the whole residence will be affected.

Apologies for any inconvenience caused.

 

Update:  All areas are now back up after the upgrades.  Thank you for your patience.

Network Outage – Tower Level 2 and upwards

Network Outage – Unplanned

A switch stack in the tower, affecting Level 2 and upwards,  which had shown some signs of intermittent issues, has rebooted itself at 11:30 today. IT are in location and bringing the switch stack back to operational status.

UoD IT

 

Update: 11:40

Network switch stack is now back to operational status. IT are investigating why this issue has occurred.