Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Staff Desktop (Windows 7) updates

We are changing the way we manage the updates sent to all Windows 7 Staff Desktop computers. From Thu 7 Feb onwards, updates will be released to these computers every Thu.

What to expect
On this day every week, you may see a prompt to restart your computer. You will be able to manage when to restart your computer that day using the options presented in the pop-up box. The options given allow you to delay your restart by ten minutes or up to four hours at a time.

Wellcome Trust Network Migrations

The Wellcome Trust building will be migrated across to the new wired network on the Thu 7 – Tue 19 Feb. Each Migration will start at 08:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Thu 7 Feb, All floors of WTB Link and Barton Lab MSI Floor 2 South East
  • Tue 12 Feb, Floors 1 and Ground
  • Wed 13 Feb, Floor 2
  • Thu 14 Feb, Floor M
  • Tue 19 Feb, Floors 3, 4, and 5



Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Tue 19 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migrations.


Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of your migration is essential to your work, we advise that you relocate away from the area being migrated.

Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.



Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.


All Wellcome Trust activities will run on the University’s new, next-generation network following the migration.

Discovery Centre Network Migration

The Discovery Centre will be migrated across to the new wired network on the Tue 5 – Wed 6 Feb. Migrations will start at 08:00 and end at 18:00.

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed 6 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on these two days is essential to your work we advise that you relocate away from the Discovery Centre. Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Discovery Centre activities will run on the University’s new, next-generation network following the migration.

O2 network disruption in DD1 area

O2 are carrying out work in the DD1 area from Sun 27 (08:00) –  Wed 30 (20:00) Jan.

This will impact anyone on City Campus on an O2 contract at the time, including staff with a corporate phone or tablet supplied to them by the University. 2G voice, 3G, and 4G will be unavailable, but wifi calling should be ok.

Go to the O2 website to find out how to enable wifi calling for your device.

This is outwith the control of the University and we are unable to support you with any issues you experience as a result of it. You can keep tabs on O2’s progress via their service status.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 19th January between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Medical Sciences Institute (MSI) Network Migrations

MSI will be migrated across to the new wired network on the w/b Mon 21 Jan. Migrations start at 08:00 and end at 18:00. The following areas are likely to be affected at the times given below:

North East Section of MSI (All floors), Tues 22 Jan
Departments/Divisions understood to be in this area:

  • Dundee Imaging Facility
  • Division of Biological Chemistry and Drug Discovery
  • NASRG
  • Division of Cell and Developmental Biology

South Section of MSI (All Floors), Wed 23 Jan
Departments/Divisions understood to be in this area:

  • CAHID
  • MRC Reagents
  • Division of Molecular Microbiology
  • Division of Cell and Developmental Biology
  • Division of Cell and Developmental Biology / Daan Van Aalten Team

Some additional work may progress over to the following day for this migration.

North West Section of MSI (All floors), Thu 24 Jan
Departments/Divisions understood to be in this area:

  • SLS Finance
  • SLS HR
  • NPSC

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact
There will be no access to the wired network (inc internet access) in these areas at the indicated times. Every effort will be made to ensure the wireless service remains active during wired migrations, however a short period of downtime may be required depending on the situation on the day. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help

Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All MSI activities will run on the University’s new, next-generation network following the successful migrations.

AppsAnywhere upgrade on One Dundee Desktop

AppsAnywhere, the app store you launch your software from on the One Dundee Desktop (Windows 10), will be upgraded on Wed 9 Jan between 10:00-13:00.

Impact
AppsAnywhere will be unavailable on One Dundee Desktop computers, including student PC’s in Library zones. Only a very basic provision of apps (Microsoft Office, Edge/Chrome, and Adobe Reader for example) will be available to use during the work window. To launch and run apps from the limited range on the day, go into the Start Menu.

Benefits
The upgrade will result in performance and accessibility navigation improvements, as well as expanded device support to allow for the future availability of AppsAnywhere on BYOD / personal devices.

If you have any questions about the upgrade, contact the Service Desk (ref #C1811-074).

Turnitin Scheduled Maintenance

The following Turnitin services will be unavailable on 5th January 2019 between 16:00 and 23:59:

  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

Impact

Users will be unable to submit, grade, or access the Turnitin service during this maintenance window.

Benefits

Several hardware updates and performance improvements will be made to allow the services to remain stable, particularly during high submission periods.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from ctil@dundee.ac.uk, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.