Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Completed:Ninewells Network Link

This work has now been completed.  Please contact Service Desk if you are still experiencing any difficulties with this service.

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On Tuesday 16th October, between 7.45 – 8.15am, we will be re-routing cabling in Park Place Computer Room that will impact 1 of the 2 network links to Ninewells. As only 1 of the 2 resilient network links to Ninewells will be impacted, there will be no disruption to network or telephony services.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 50071 .

 

Emergency network repair in Main Library – No: 50061

Emergency network repair has been completed successfully.

Please contact Service Desk if you are still experiencing any difficulties with this service.

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On Friday 12thOctober between 7.30-8.30am, ICS will be undertaking an emergency repair to some faulty network switches located in the Library. These network switches provide PC and Telephony services to Area 1B on Level 1 of the Library and therefore services should be considered ‘at risk’. Wireless coverage throughout Level 1 will also be reduced during the repair work.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 50061.

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Completed – Minor upgrade to T4 Content Management System

This upgrade was successfully completed by 9.30am.

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On Tuesday 25 September 2012, between 09.00 and 11.00 we will be implementing a minor upgrade to the T4 Content Management System.

How will you be impacted?

While the work is undertaken users will not be able to access the T4 Content Management System. The live University website will remain fully available, however amendments will not be possible during the work.

Help & Advice

If you have any questions or concerns please contact Service Desk and quote Incident number 48597.

Planned Maintenance: ENGL build server unavailable – Tuesday 2 October 9-11am

Work to upgrade the ENGL Build server was succesfully completed.

3rd October 2012

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On Tuesday 2 October, between 9 – 11am, we will be implementing a patch on the ENGL build server. The server will therefore be offline during this time.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 48793.

Postponed: Power maintenance work on Saturday 15 September

Estates & Buildings have advised us they will be postponing this work. It will be rescheduled at a later date with at least two weeks notice.

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Estates and Buildings have informed us that they will be undertaking power maintenance work that affects the Computing Centre on Saturday 15 September 2012 between 8am and lunchtime.

During this power disruption, a combination of our UPS units and generator will maintain supply to our Core Equipment Room and therefore no services should be affected, although they should be seen as at risk.

Reminder:Removing access to GroupWise–11 Sep–do you have all your mail?

On Tuesday 11 September we will remove access to GroupWise.

After this date:

  • you will be unable to login to your GroupWise mailbox
  • you will have no access to mail in GroupWise, including your archives

Once we have started the decommissioning process we will be unable to migrate any missing mail or archives to dMail.

You should now check that all your archives that were stored on network drives have been migrated to dMail, this includes the central archive for Law, CEPMLP and Medicine staff. If you think that items are missing please contact Service Desk as soon as possible.

Help & Advice
If you have any questions or concerns please contact the Service Desk and quote Incident number 46508. If you have already logged a call with us about archive migration we will contact you to confirm your archive migration is complete.

Planned Maintenance:Removing access to GroupWise–No:46508

Following the migration to dMail last semester we are planning to remove access to GroupWise on Tuesday 11 September 2012.

How will you be impacted?
After this date you will be unable to login to your GroupWise mailbox and will not be able to migrate any further data. You should now check that all your archives that were stored on network drives have been migrated to dMail, this includes the central archive for Law, CEPMLP and Medicine staff. If you think that items are missing please contact Service Desk as soon as possible.

Access to GroupWise webmail at https://gwwebmail.dundee.ac.uk will also be removed after this date.

Help & Advice
If you have any questions or concerns please contact Service Desk and quote Incident number 46508.

Planned Maintenance:Network System Migration-29 August 2012

We plan to make a network change in Duncan of Jordanstone College of Art & Design on Wednesday 29 August before 9am.

During this time users should not experience any disruption but all ICS network services should be considered at risk while this work is carried out.

It is good practice for users to log off their PCs and shut down equipment at the end of the working day. However, if a networked PC or printer is disconnected during this time, then restarting it will restore network connectivity.

If you have any queries or concerns about this work please contact Service Desk and quote Change no 90.

Completed-Change your VPN settings by 21 Aug 2012

This work was successfully completed. If you are experiencing any issues using the VPN please contact Service Desk and quote reference 44588.

FINAL REMINDER

We are moving to a new Virtual Private Network (VPN) service. This is required by Janet UK, who provides our network connection to the rest of the UK.

How will you be impacted?
This means that EXISTING VPN users who wish to continue using the VPN service will have to change their settings. We plan to retire the existing service on Tuesday 21 August 2012 and users must change their settings by then. User can update their settings from now.

Guidance on how to do this is available here:
http://www.dundee.ac.uk/ics/services/vpn/vpnsettings/

New users should continue to follow the installation instructions for Mac or Windows available in our VPN support pages:
http://www.dundee.ac.uk/ics/services/vpn/

Help & Advice
If you have any questions or concerns please contact the Service Desk and quote reference 44588.

Completed-Planned maintenance:Computing Centre UPS systems-23 Aug

This work was successfully completed.

On Thursday 23 August between 10am and 4pm we are replacing the batteries in one of our two Uninterruptible Power Supply (UPS) systems that provide battery backup for our Core Equipment Room in Park Place.

During this time our services will continue to run as normal, but we are at a higher risk of loss of service should we experience a campus power failure that affects the Computing Centre. Estates & Buildings are aware of this work and have assured us that there is no other planned power work during this time.

If you have any questions or concerns please contact Service Desk quoting Change No 91.