Category: Printing

Issue with Printing in Library Areas

Update  – this issue has now been resolved – apologies for any inconvenience that this short interruption to service may have had.

 

For info – we are currently experiencing an issue with Pay to Print Cards with Printers in the main library.

Staff and students should still be able to print to the printers by logging in with their University credentials.

The issue is currently being investigated  – we will update you when more information is available.

Apologies for any inconvenience

Current Issue with Student Printing

We have identified an  issue with Student Printing and are currently working hard to resolve the issue as quickly as possible.

If you have attempted a print job then you will not be charged and if you believe you have been, please visit the Main Library IT service point.

This post will be updated as soon as we have more information.

Apologies for the inconvenience

myp2p website down

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
Unable to Connect

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

myp2p down – RESOLVED

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
myp2p.dundee.ac.uk refused to connect.
Try:
· Checking the connection
· Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Intermittent Network Issues ( affecting Canon Printer scanning)

Good Morning,

Today UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus / networked systems – e.g. affecting Canon Printers.

A UoD IT team  have been  investigating  this issue in conjunction with our 3rd party support partner and these services are now working through queues and are starting to operate as normal. We (and our 3rd Party support partner) continue to monitor these services.

Apologies for any inconvenience  – we will update you shortly …

Update @ 15: 37 on 22/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . We have monitored  the situation for a 3 hour period and also confirm this is the case.

Apologies for any inconvenience caused

 

Staff Printing Upgrade

Staff printing (printers.dundee.uni) will be upgraded on Tue 09 May between 15:00-15:30.

What impact will this have?
Staff will still be able to print during this period, but will not be able to install new printers to their Staff or Managed Desktop computers.

Why are we doing this?
The upgrade will see staff printing move to version 16.1, which will enable us to:

  • Remain in support
  • Support macOS Sierra (10.12) and Windows 10 (although the Edge browser is not supported yet)
  • Re-enable support for Chrome with a new extension
  • Improve admin roles for IT troubleshooting and maintenance purposes

If you have any questions about this work, please contact the IT Service Desk (ref 1075).

Staff Printing

We had reports of an issue with printing this morning that included disruptions when sending documents from Microsoft Word to print. The team have been working to investigate the problem and can now confirm the issue has been resolved.

Many thanks for your patience.