Category: Printing

Scheduled Maintenance: On-Site Services

Earlier this week you may have been impacted by problems with our storage systems. We have been carrying out work to improve and restore the full performance of the system and we will continue this work throughout this weekend and into the early part of next week.

The work itself carries a small risk and there is therefore the potential it may impact users of our systems over the weekend. UoDIT staff are monitoring the activity and if we become aware of any issues  we will post further updates here.

Resolved: Disruption to On-Site Services

We have resolved an issue from earlier today that resulted in performance issues and unavailability of on-site services.

This impacted services such as SITS, eVision and P3. AppsAnywhere and student printing service were both unavailable during the incident.

We have restored normal service and are investigating further to avoid this reoccurring in future. Apologies for any inconvenience caused.

Scanning to Email Issue with Canon Printers

Update the cause of this issue has been identified  – and is resolved  – users who scanned document to email today should receive the scans in their email boxes over the next few hours  –  thanks for your patience

 

For information  we have had reports from across campus  in relation to users experiencing difficulty with networked Canon printers when trying to scan a document and send via email to self or to colleague – the scanned document does not send to the email box.

This issue is currently being investigated . Apologies for any inconvenience this may cause.

 

NB printing and copying is NOT affected.

Issue with Printing in Library Areas

Update  – this issue has now been resolved – apologies for any inconvenience that this short interruption to service may have had.

 

For info – we are currently experiencing an issue with Pay to Print Cards with Printers in the main library.

Staff and students should still be able to print to the printers by logging in with their University credentials.

The issue is currently being investigated  – we will update you when more information is available.

Apologies for any inconvenience

Current Issue with Student Printing

We have identified an  issue with Student Printing and are currently working hard to resolve the issue as quickly as possible.

If you have attempted a print job then you will not be charged and if you believe you have been, please visit the Main Library IT service point.

This post will be updated as soon as we have more information.

Apologies for the inconvenience

myp2p website down

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
Unable to Connect

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

myp2p down – RESOLVED

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
myp2p.dundee.ac.uk refused to connect.
Try:
· Checking the connection
· Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Intermittent Network Issues ( affecting Canon Printer scanning)

Good Morning,

Today UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus / networked systems – e.g. affecting Canon Printers.

A UoD IT team  have been  investigating  this issue in conjunction with our 3rd party support partner and these services are now working through queues and are starting to operate as normal. We (and our 3rd Party support partner) continue to monitor these services.

Apologies for any inconvenience  – we will update you shortly …

Update @ 15: 37 on 22/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . We have monitored  the situation for a 3 hour period and also confirm this is the case.

Apologies for any inconvenience caused