Category: Printing

Staff Printing Upgrade

Staff printing (printers.dundee.uni) will be upgraded on Tue 09 May between 15:00-15:30.

What impact will this have?
Staff will still be able to print during this period, but will not be able to install new printers to their Staff or Managed Desktop computers.

Why are we doing this?
The upgrade will see staff printing move to version 16.1, which will enable us to:

  • Remain in support
  • Support macOS Sierra (10.12) and Windows 10 (although the Edge browser is not supported yet)
  • Re-enable support for Chrome with a new extension
  • Improve admin roles for IT troubleshooting and maintenance purposes

If you have any questions about this work, please contact the IT Service Desk (ref 1075).

Staff Printing

We had reports of an issue with printing this morning that included disruptions when sending documents from Microsoft Word to print. The team have been working to investigate the problem and can now confirm the issue has been resolved.

Many thanks for your patience.

Staff Printing Issue – RESOLVED

There have been reports that staff printing is down in a few areas across campus.

Areas affected are DJCAD, Kirkcaldy, Tower Building and Scrymgeour.

If you are logging a call due to staff printing issues, please quote the following Lan Desk reference number 214232.

UoDIT is looking into this issue at the moment.

 

RESOLVED Issues with H Drives , Saving and Printing Files

RESOLVED

Update 15th August 15:50:

These issues were due to an error with the ‘DefendPoint’ application and this has now been resolved. Please could any affected users reboot their machines. Please contact the Service Desk if you continue to experience any problems accessing files or printing.

Some users are reporting issues issues with the printing and saving files from H drive and S drive. This is currently being investigated by members of UoD IT team – we will update you once these issues are resolved. Apologies for any inconvenience.