Category: PURE

Discovery Portal – RESOLVED

For information

The Discovery Portal  support team  have noticed  there is a significant lag between work done in the  Pure system and that work being reflected in  the Discovery Portal  (up to a couple of hours).

This has been raised as a  support issue with our Third Party partner (Elsevier)  – we apologise for any inconvenience this may cause and will provide an update when the issue is resolved.



PURE – issue with storage space

PURE ( the University‘s chosen system for capturing and reporting on research related activity) is currently experiencing an issue with storage space.

This means that (whilst you can access and view the application) users may not be able to add / update the system.

UoD IT team are working on this issue at the moment. Apologies for any inconvenience. If you wish to log a call in relation to this please quote reference No 212665.

Update  – resolved  – system operating  as standard.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email –

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Discovery Research Portal Upgrade

The University’s Discovery Research Portal (Pure server) will be upgraded on Monday 05 September 2016 between 07:00-08:00. The service will be unavailable during this hour window.

Why do we need to upgrade? To apply the latest bug fixes and enable download statistics to be exported to the Institutional Repository Usage Statistics UK (IRUS-UK).  This in turn allows us to comply with current regulations on making research data available more widely.

Got questions or comments? Contact the UoD IT Service Desk quoting change no 976.