They are currently issues connecting to the Discovery Portal at present. Our engineers are working with our service provider to restore this service as soon as possible.
PURE ( the University‘s chosen system for capturing and reporting on research related activity) is currently experiencing an issue with storage space.
This means that (whilst you can access and view the application) users may not be able to add / update the system.
UoD IT team are working on this issue at the moment. Apologies for any inconvenience. If you wish to log a call in relation to this please quote reference No 212665.
Update – resolved – system operating as standard.
Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.
Key services affected:
- LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
- Student H drives (approx. 25% of students)
- Some business applications
- Staff requesting software applications on PC and Mac Desktops
If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:
- In person at any Library Service Desk (Main Library, DoJ or Ninewells)
- By email – help4U@dundee.ac.uk
These pages will be updated once maintenance is complete.
We apologise for the inconvenience caused.
The University’s Discovery Research Portal (Pure server) will be upgraded on Monday 05 September 2016 between 07:00-08:00. The service will be unavailable during this hour window.
Why do we need to upgrade? To apply the latest bug fixes and enable download statistics to be exported to the Institutional Repository Usage Statistics UK (IRUS-UK). This in turn allows us to comply with current regulations on making research data available more widely.
Got questions or comments? Contact the UoD IT Service Desk quoting change no 976.
The Pure application will be updated at 7 am on 24th February 2016. The work should take no longer than two hours during which time you will be unable to login to Pure whilst this work is carried out.
Once complete the Pure application will include staff and students who have joined the organisation since July 2015.
Please pass this information on to relevant staff in your School. If you have any queries about this work please contact the IT Service Desk.
Users are reporting issues with accessing the Discover Research Portal and Pure from locations on and off campus.
Our technical team are investigating the problem.
If you require any more information the Service Desk.
Our technical team were advised by our vendors this morning to update the Firewall to the latest version of software and, as part of that process, to restart it. This appears to have restored network connectivity and early indications are showing that there is a consistent standard of performance compared to yesterday. However, the Firewall software update process is still running and may take some time to finish.
With respect to identifying the root cause of this incident we are continuing with our investigations.
We apologise for the disruption this has caused over the last two days. If you do notice any further degradation of service please contact the Service Desk is the usual way.