Category: Resolved

Resolved – H:/ network issue and slow login

16.12.15 – 10:28
We are pleased to inform users that this issue has now been resolved.

You may need to logoff and log back in to restore your H:/ drive information.


16.12.15 – 09:30
Users have been reporting slow login times and absence of the H:/ network drive. We are are aware of the issue and our team are working towards achieving a resolution.

Many thanks for you patience. We will update this post to keep you informed of progress.

Resolved – Issue calling Ninewells hospital

16.12.15
We are pleased to inform users that this issue has now been resolved.


14.12.15
We are currently investigating an issue with calls to Ninewells which is causing the following:

  • Calls cannot be made from University of Dundee numbers to Ninewells using the prefix 2-
  • Pagers cannot be paged from the University of Dundee

Callers can call Ninewells by dialling externally then the Ninewells number.

We will update this post as soon as we have gathered more information about the issue.

My Dundee unavailable between 08-10th January 2016

My Dundee (Blackboard) will be unavailable from Friday 08th (from 18:00) – Sunday 10th January 2016 while our technical team perform an essential upgrade to the platform. Normal service should be resumed on Monday 11th January.

Note to All
Please ensure you download any learning resources you may need over this period before the start date of the change.

Note to Module and Programme Leads
To assist with contingency planning, Module and Programme leads who have assessment or submission requirements between Friday 8th and Tuesday 12th January are requested to log these using the form here: http://bit.ly/1jD5VIN.

If you have any questions regarding this upgrade, please contact the IT Service Desk quoting change 802.

Resolved – Update on Issue causing slowness when accessing external sites within University Network

Majority of site access has been restored but you may still experience some disruption.
Janet are continuing to work and respond to the attacks and implement the least possible disruption.

An update from Janet:
Following this morning’s incident we continue to manage our services. Additional engineering resource has been allocated in case of a further incident.

Further information can be obtained from JANET: https://www.jisc.ac.uk/network/issues.

Reminder: SITS/eVision Upgrade

Our technical team will be upgrading the University’s Student Management System, SITS/eVision, to version 8.8.1 between Monday 23rd – Tuesday 24th November 2015.

Access to SITS Live, eVision and IPP will be restricted for the duration of this change.

Normal service should be resumed by 17:00 on Tuesday 24th November 2015.

If you have any questions regarding this upgrade, please contact the IT Service Desk quoting change 771.

Update: MySQL 5 Database server decommission

20.11.15

The MySQL 5 Database change will now take place on Tuesday 12th January.

What do MySQL 5 users need to know?
As previously indicated, database and service users will not be able to connect to web-db2 data sources between 07:30-09:00 on the date of the change.

What do MySQL 5 users need to do?
Since the change involves downtime, we advise that you communicate this to your service users.

Has the change been tested?
In-house testing suggests successful migration will be achieved. Should MySQL 5 users wish to test their own content, we can provide a test system on request.

Note: The name of the server will still reference web-db2 so you do not need to make changes to config files.

If you have any queries, please contact the IT Service Desk quoting change number 743.


16.11.15

We are proposing to decommission the current MySQL 5 Database server (web-db2.dundee.ac.uk) on Tuesday 1st December 2015.

What does this mean?
The physical server will be replaced with a dedicated Virtual Machine (VM) and we will also be moving from MySQL 5 to MariaDB 5.5, which is a drop in replacement for MySQL.

Will this affect me?
You will not be able to connect to web-db2 data sources between 07:30-09:00 until the new server is brought online. Test migrations have been carried out and the data validated with no significant errors reported.

Note: The server name will not change.

Please contact the IT Service Desk quoting change number 743 if the proposed timeline for this change does not meet your needs.

 

Resolved Access to Home Area’s H: and S: Drives

This issue was resolved at 8.55am – Thank you for taking the time to alert us, enabling such a rapid response.

We have reports from staff this morning that they can not access their shared area’s s: & h: drives, this also makes the desktop very slow to load.
We have alerted our Technical Team and will post an update just as soon as possible
We do apologise for the inconvenience caused