Category: Resolved

Resolved – Issue Calling Dundee University Lines from an outside line

We are pleased to report this issue is now resolved (3pm)

We are currently experiencing an issue calling University Telephone numbers from outwith.
If you require IT Assistance please email help4u@dundee.ac.uk with a detailed description of the issue and your full contact details.
Once we have more details we will update this page, we can only apologise for the inconvenience this may cause you.

Our engineer is currently working to resolve this issue

Resolved – Issues accessing Storage Area’s Ref: 149346

Friday 18th September 9pm – we are delighted to say this matter is now resolved. We can only apologise for the inconvenience caused during this time, and thank our technical team for spending their Friday evening resolving it for us.

We are getting reports of staff and students not seeing their Network Drives (Home / Shared Area’s). This is also making logging onto a desktop incredibly slow,

Our technical team are looking into this just now so we will update you just as soon as we have more news, in the meantime please use BOX for cloud storage of your data.

If affected by this please reference call ID 149346 when contacting the service desk:  uod.ac.uk/help4u

Resolved – Issues accessing Network Storage reported from Medicine, Dentistry & Nursing

We are pleased to report this issue was resolved at 1pm – any outstanding issues please do let us know

We are receiving reports from users in Medicine, Dentistry & Nursing that they have lost access to their network storage. We have informed our technical teams who are looking at the issue as we speak

We will put an update out ASAP and apologise for the inconvenience this is causing you

IT Help4u portal – resolved

Users are experiencing a problem with our IT Help Desk Software which our engineers are investigating.

This means that the Help4U self service portal is not available, however staff are continuing to receive emails sent via help4u@dundee.ac.uk and we will endeavour to respond and assist users over the weekend.   If emailing help4u, please note you will not receive a ticket number.

A further update will be posted as soon as possible.

We apologise for any inconvenience caused.

This issue was resolved at approximately 21:15 hours on Friday 14 August.

 

Skype for Business updates

Between the hours of 12:00-2:00 a.m. (UTC) this Saturday 8th August, Skype will be conducting maintenance to improve the Address Book search feature.

Skype for Business users will receive the following message:”Your System Admin has made changes that affect your Contacts list. Please sign out and sign back in.”

To continue normal functionality once the update has been applied, sign out and back in. If you are on a current call at the time you receive this message you can continue, so long as you refrain from pressing the OK button in the window.

Resolved – Issues connecting to UoD_WiFi

We are pleased to report this authentification issue to UOD_WiFi is now resolved.

We have an issue with users connecting to the University of Dundee WiFi. (UoD-WiFI)

As an alternative please connect to

eduroam                username@dundee.ac.uk                     thisismyusualpassword

NB: Use your normal Username (ie jblogs please note no dots in this) in the following format (username@dundee.ac.uk) and your usual University Password

Our technical team are looking to resolve this and we will update you once resolved just as soon as possible – thank you