Category: Resolved

Resolved – Intermittent Issues reported with Box response times

We are pleased to report that Box have advised us this intermittent issue with download speeds has now been resolved.

Some users are reporting intermittent issues with the response times from Box, our team of experts are currently looking into these reports and have escalated it to the support team at Box also – we are confident that we have have a resolution shortly – we will keep you posted on the progress as we get updated.

Life Sciences virtual infrustructure upgrades

As you may be aware, our IT specialists have been upgrading the Life Sciences virtual infrastructure.

Our technical team have now successfully completed the final stage of the upgrade by updating the software on the server hosts which also included virtual server migrations.

This milestone now marks the completion of the schedule of works which has been successfully carried out with no interruption to service. We will continue to work on the virtual infrastructure over the coming weeks performing certain house-keeping tasks required after an upgrade of this magnitude. Some of these tasks will require a small amount of downtime for each Virtual Machine however this will be kept to a minimum and organised with the Virtual Machine owner.

If you have any queries regarding this matter please contact support@lifesci.dundee.ac.uk quoting change number 668.

Life Sciences virtual infrastructure upgrades

Work is still ongoing to upgrade the Life Science’s virtual infrastructure.
Our technical team has successfully completed two stages of the upgrade process – virtual infrastructure networking alterations and host migration. The team will continue to progress onto the third stage of the upgrade by updating the software on the server hosts. This work will commence on Monday 4th May.
Minimal service impact is anticipated, but users should be aware that this work is being carried out.
If you have any queries regarding this matter please contact support@lifesci.dundee.ac.uk quoting change number 668.

Life Sciences virtual infrastructure upgrade

Our technical team will begin to upgrade the Life Science’s virtual infrastructure (the platform that all the virtual servers operate upon) over the coming weeks to improve performance and our ability to support service users.

This work is being split into a number of stages – networking alterations, host migration, software upgrade and additional work. The first of these stages will commence on Monday 27th April and is expected to last for a maximum of two days. During this time, any users that directly access the Virtual Centre will have limited access.

Minimal service impact is anticipated, but users should be aware that this work is being carried out.

Regular updates will be given at http://www.lifesci.dundee.ac.uk/services/lsc to cover the extended period of these gradual upgrades.

If you have any queries regarding this matter please contact support@lifesci.dundee.ac.uk quoting change number 660.