Category: Resolved

Resolved – Loss of Network in the Tower Extension

We are pleased to inform you that UoD Network provision to this area is now fully restored – thank you for your patience

Users are reporting a loss of University Network provision in the Tower Extension, this has been escalated to our Network Team.

The Library (LLC) is open, its Network is unaffected by this outage so please feel free to use those facilities as an alternative meantime. We will post an update just as soon as possible.

When contacting UoD IT via email on: help4u@dundee.ac.uk please reference 138047 or see the IT staff on the LLC Reception (on duty till 10PM). We apologise for the inconvenience caused.

Storage fabric merge (Part II)

Following the successful merge implemented last week, we will be merging the remaining half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) this weekend (20-21st June).

A full risk assessment has been undertaken and minimal impact is anticipated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.

McAfee Antivirus updates

On Thursday 18th June, between 10.30am-12.30pm, our technical team will be updating the University’s Antivirus software (McAfee) to patch version 5 (8.8.0.1385). The McAfee Host Intrusion Prevention will also be updated to patch version 5 (8.0.0.3203) on managed PC’s.

Both changes are mandatory to maintain a high level of security to our systems.

Few users may notice the status of McAfee (right-hand side in the task bar) changing from ‘OK’ to ‘Issue detected’ during the installation process. This message can be ignored and should return to normal after the installation process has completed.

Apologies for any inconvenience caused.

If you have any queries/concerns regarding this update, please contact the IT Service Desk quoting change no.708.

Storage fabric merge (Part I)

This weekend the technical team will be implementing the first in a series of changes designed to allow for the eventual decommissioning of university datacentres.

  • What changes are we making, when?

We will be merging one half of the resilient storage networks between JBC (Life Sciences) and CER2 (Dow Street) on the 13-14th June – the remaining half will be merged on the 20-21st June.

  • ž Why are we making changes?

As part of our agenda to “transform the way we do IT” we aim to achieve operational excellence – we must enhance the resilience of our systems to achieve this gold standard and further safeguard your data.

  • ž Will this affect me?

A full risk assessment has been undertaken and minimal impact is anticipated, although should any problems arise we will endeavour to respond promptly and keep you all updated.

If you have any queries regarding this matter, please contact the IT Service Desk quoting change numbers 696 and 697.

Resolved – Issues access MS Outlook Client

Our team are pleased to report this issue is now resolved – thank you for your patience

Users are reporting issues access Microsoft Outlook Client this morning, we have found that if you do CTRL+ALT+DEL and start Task Manager, highlight Lync click End Task.
You will then be able to open Outlook Client, once this is open Lync can once again be started. Our team have been advised and are looking at this issue now.

Go to settings in lync (cog symbol) and go to Tools > Options.  Select Personal from the column on the left hand side and then uncheck “Automatically start lync when I log into windows” Click OK

Should you wish to log a call on x88000 or via help4u@dundee.ac.uk please reference #136100

Resolved – Home Areas at Ninewells Hospital

Resolved – Our servers team are delighted to say they have resolved this incident and can only apologies for the inconvenience caused

Staff at Ninewells are experiencing loss of Home Areas and Desktops. The Servers Team are addressing the issue as a matter of urgency and an update will be posted as soon as we have more information
Please note Major Incident Number# 135834 in any contact with the Service Desk relating to this issue

Resolved – fix in place: Issues with Microsoft Excel – No:135646

If you are affected by this please go to the Start Menu -> All Programs -> and run GP Update

This will then resolve the problem – any problems please get in touch

Users are reporting issues opening Excel files by double clicking on the file name – while our team are working on a solution we have been advised that if you open Excel and then the file it will function as normal.

We will post an update just as soon as possible, apologies for the inconvenience caused.

University homepage unavailable

Beginning 8 a.m. tomorrow (Tuesday 2nd June) within the at risk period, the University homepage may be unavailable for a very short time.

Why? As you are aware, users have been experiencing issues when trying to access the University website homepage (www.dundee.ac.uk). Our team have temporarily resolved this matter, but additional troubleshooting and maintenance is required to overcome the root cause, which has been identified as a firewall issue.

We hope to restore full service as quickly as possible and thank you all for your patience.

If you have any queries regarding this matter, please contact the IT Service Desk.

Resolved: Slow performance of CLS Computing Systems

This morning between 10:50-11:40am some of the CLS Computing Systems and Services ran slowly due to a technical error. Automated monitoring flagged this up to the team who investigated the issue, identified the root cause and corrected the problem.

All systems and services should now be running as normal. If any users are still having problems or would like further information, please get in touch with the CLS team via the usual paths.