Category: Resolved

Resolved – Issues accessing Network Storage reported from Medicine, Dentistry & Nursing

We are pleased to report this issue was resolved at 1pm – any outstanding issues please do let us know

We are receiving reports from users in Medicine, Dentistry & Nursing that they have lost access to their network storage. We have informed our technical teams who are looking at the issue as we speak

We will put an update out ASAP and apologise for the inconvenience this is causing you

IT Help4u portal – resolved

Users are experiencing a problem with our IT Help Desk Software which our engineers are investigating.

This means that the Help4U self service portal is not available, however staff are continuing to receive emails sent via help4u@dundee.ac.uk and we will endeavour to respond and assist users over the weekend.   If emailing help4u, please note you will not receive a ticket number.

A further update will be posted as soon as possible.

We apologise for any inconvenience caused.

This issue was resolved at approximately 21:15 hours on Friday 14 August.

 

Skype for Business updates

Between the hours of 12:00-2:00 a.m. (UTC) this Saturday 8th August, Skype will be conducting maintenance to improve the Address Book search feature.

Skype for Business users will receive the following message:”Your System Admin has made changes that affect your Contacts list. Please sign out and sign back in.”

To continue normal functionality once the update has been applied, sign out and back in. If you are on a current call at the time you receive this message you can continue, so long as you refrain from pressing the OK button in the window.

Resolved – Issues connecting to UoD_WiFi

We are pleased to report this authentification issue to UOD_WiFi is now resolved.

We have an issue with users connecting to the University of Dundee WiFi. (UoD-WiFI)

As an alternative please connect to

eduroam                username@dundee.ac.uk                     thisismyusualpassword

NB: Use your normal Username (ie jblogs please note no dots in this) in the following format (username@dundee.ac.uk) and your usual University Password

Our technical team are looking to resolve this and we will update you once resolved just as soon as possible – thank you

Resolved – Issues with WiFi in the Library reported

Update – We are delighted to report that this issue was resolved late last night, thank you for your patience.

We have reports of issues with the University WiFi from students in the main library

Please be assured our networks team have been made aware and are looking to resolve this just as soon as possible – we will update you as soon as we have more information.