Category: Servers

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

Connect2Campus (C2C) service decommission

This University service will be powered-off and the hardware it sits on retired on Thu 23 Mar 2017.

What is it?
This service was initially introduced to students and staff in the School of Medicine in 2009 and acted primarily as an email access system. It gave users a standard, secure route back to their UoD email from beyond the University network – i.e. from the NHS network.

Who will this affect?
It is clear that C2C usage is low after consulting the recent user log. This activity should therefore have minimal impact.

Why the goodbye?
There is no longer a requirement for C2C following the replacement of the old groupwise email system with Microsoft Office365. The removal also feeds into the University’s drive for consolidation, which will see an entire data centre (CER1) retired within the coming year and help to transform network service capability.

If you have any questions or concerns, please contact the IT Service Desk via Help4U (ref C1702-093).

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Issues with Activating Applicant IT Accounts

This issue has now  been resolved by the UoD IT team   – thanks for your patience.

We are aware that there is an issue with students (applicants) who are experiencing difficulties when trying to activate their University of Dundee IT accounts for the first time – this has been raised with our technical support team and is being investigated.

We apologise for any inconvenience and will provide updates  just as soon as they are available

If  contacting the Service Desk in relation to this call please use call reference #199706

Resolved – Issues with Medicine, Dentistry and Nursing Network Storage – Ref 166252

Our Technical Team are delighted to report this issue is now resolved – we do apologise for the inconvenience caused.

UoD IT have been made aware of an issue affecting access to home drives and shared drives for some users in the School of Medicine, Dentistry and Nursing.

Our technical teams are currently working to try and resolve this issue under reference number 166252 and we will update affected users as soon as possible.

If you require more information please contact Service Desk