Category: Servers

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further: help4u@dundee.ac.uk

Support.dundee.ac.uk issues

We are experiencing issues with our Bomgar system,  which will also affect users accessing the website support.dundee.ac.uk.

This is currently being worked on and we are hoping to have the service back up and running as soon as possible.

Thank you for your patience.

Issues with Life Sciences Group Shares

Update:

The engineers have identified the root cause of the problem and are planning future maintenance to apply some software updates to the system.

Information regarding any planned maintenance will be provided in advance with due notice.

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Please be advised that some Group Shares are currently unavailable.

There appears to be an issue with FS1 which serves access to some Group Shares.

We are aware of the problem and are working to bring these back online asap.

 

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

Connect2Campus (C2C) service decommission

This University service will be powered-off and the hardware it sits on retired on Thu 23 Mar 2017.

What is it?
This service was initially introduced to students and staff in the School of Medicine in 2009 and acted primarily as an email access system. It gave users a standard, secure route back to their UoD email from beyond the University network – i.e. from the NHS network.

Who will this affect?
It is clear that C2C usage is low after consulting the recent user log. This activity should therefore have minimal impact.

Why the goodbye?
There is no longer a requirement for C2C following the replacement of the old groupwise email system with Microsoft Office365. The removal also feeds into the University’s drive for consolidation, which will see an entire data centre (CER1) retired within the coming year and help to transform network service capability.

If you have any questions or concerns, please contact the IT Service Desk via Help4U (ref C1702-093).