We are aware that users are experiencing issues accessing the Sateon System.
Please be advised we are looking into this.
The network outage affecting medblogs has now been resolved and efforts are currently underway to make the system more resilient.
Many thanks for your patience during the resolution period.
Further updates on this issue will be posted here.
At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.
This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.
Apologies for any inconvenience caused in the meantime
This University service will be powered-off and the hardware it sits on retired on Thu 23 Mar 2017.
What is it?
This service was initially introduced to students and staff in the School of Medicine in 2009 and acted primarily as an email access system. It gave users a standard, secure route back to their UoD email from beyond the University network – i.e. from the NHS network.
Who will this affect?
It is clear that C2C usage is low after consulting the recent user log. This activity should therefore have minimal impact.
Why the goodbye?
There is no longer a requirement for C2C following the replacement of the old groupwise email system with Microsoft Office365. The removal also feeds into the University’s drive for consolidation, which will see an entire data centre (CER1) retired within the coming year and help to transform network service capability.
If you have any questions or concerns, please contact the IT Service Desk via Help4U (ref C1702-093).
The Dux Server will be powered-off and retired on Tue 28 Feb 2017.
Do you still have files on this server?
Any files stored on Dux will be backed-up and temporarily stored on another server for 6 months.
If you have any questions or want to request a copy of your files, please contact the IT Service Desk via Help4U (ref #1236).
We have had a report that the Quemis system ( Estates and Buildings Management software ) is currently offline – this is being investigated by our technical team – if your issue is urgent please Call Service Desk on 01382 388000 – apologies for any inconvenience.
Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.
Key services affected:
If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:
These pages will be updated once maintenance is complete.
We apologise for the inconvenience caused.
This issue has now been resolved by the UoD IT team – thanks for your patience.
We are aware that there is an issue with students (applicants) who are experiencing difficulties when trying to activate their University of Dundee IT accounts for the first time – this has been raised with our technical support team and is being investigated.
We apologise for any inconvenience and will provide updates just as soon as they are available
If contacting the Service Desk in relation to this call please use call reference #199706
We have reports of users unable to access their H:\ drives
Our technical team have been alerted and are working on resolving this just as soon as possible
If you are affected please contact the Service Desk referring to Incident #194021