Category: Service Desk

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

iGRasp ( – Essential Maintenance/Security Update – this coming Friday (02:00 – 04:00 GMT)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance/security update to the iGRasp environment this coming Friday, between 02:00 – 04:00 GMT.

The result is that iGRasp will be unavailable for up to 15 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the minimal downtime (15 minutes), a message will NOT be displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting us via the University Service Desk (

Please accept our apologies for any inconvenience this may cause.

TopDesk System Restart 11.15 a.m. today – Resolved

TopDesk Service Management System now fully operational again – thanks for your patience

To all users of our  TopDesk Service Management System

There is a requirement for a system restart at 11.15 this morning – please log out of TopDesk before this time  – the restart should take no more than 10 minutes after which you can start using the system again.

If you wish to log a call can you please not call the Service Desk between 11.10 and 11.25 today  –

Apologies for the short notice  and any inconvenience that this may cause.

Help4U Self-Service Portal unavailable

This issue has been resolved, if you are still unable to access please contact the service desk on 01382 388000

We are currently investigating an issue with users being unable to log into the help4U self service portal.

In the meantime you can still log a call by emailing, or visiting our Service Point in the Main Library open 10 am – 10 pm Saturday and Sunday.


Adobe License – Fix Available in Self Service

If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”

Running this will apply a new licence and you will then be able to launch Adobe products.

If you are using a Mac, the same fix is available in Self-Service

If you are using a non-managed device, you will have to contact the Service Desk for assistance.