Category: Service Desk

Self Service Password Reset Prompts

Have you set up Self Service Password Reset (SSPR) before?

If you have registered two methods of authentication methods with us in the past, normally a mobile number and a personal email address, it means if you ever forget your password you can reset it without needing to contact UoDIT for assistance. Once a year you will be prompted to check the details you have registered to make sure that they are up to date. As we have just passed another anniversary since going live with SSPR, you may find you are being prompted for these checks around now.

Don’t worry, this is perfectly normal behaviour. Please check your details and amend if necessary then you are go to go for another year. However, if you have any questions or are unsure of the process, please contact the Service Desk via the Self Service Portal –

If you have never registered your details via SSPR please take the time to do so. The tool lets you take control if you forget your password or need to change it. Take a minute to add your details by clicking on Set it up now at the webmail login page –

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

iGRasp ( – Essential Maintenance/Security Update – this coming Friday (02:00 – 04:00 GMT)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance/security update to the iGRasp environment this coming Friday, between 02:00 – 04:00 GMT.

The result is that iGRasp will be unavailable for up to 15 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the minimal downtime (15 minutes), a message will NOT be displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting us via the University Service Desk (

Please accept our apologies for any inconvenience this may cause.

TopDesk System Restart 11.15 a.m. today – Resolved

TopDesk Service Management System now fully operational again – thanks for your patience

To all users of our  TopDesk Service Management System

There is a requirement for a system restart at 11.15 this morning – please log out of TopDesk before this time  – the restart should take no more than 10 minutes after which you can start using the system again.

If you wish to log a call can you please not call the Service Desk between 11.10 and 11.25 today  –

Apologies for the short notice  and any inconvenience that this may cause.

Help4U Self-Service Portal unavailable

This issue has been resolved, if you are still unable to access please contact the service desk on 01382 388000

We are currently investigating an issue with users being unable to log into the help4U self service portal.

In the meantime you can still log a call by emailing, or visiting our Service Point in the Main Library open 10 am – 10 pm Saturday and Sunday.