Category: Service Desk

Help4U Self-Service Portal unavailable

This issue has been resolved, if you are still unable to access please contact the service desk on 01382 388000

We are currently investigating an issue with users being unable to log into the help4U self service portal.

In the meantime you can still log a call by emailing help4u@dundee.ac.uk, or visiting our Service Point in the Main Library open 10 am – 10 pm Saturday and Sunday.

 

Adobe License – Fix Available in Self Service

If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”

Running this will apply a new licence and you will then be able to launch Adobe products.

If you are using a Mac, the same fix is available in Self-Service

If you are using a non-managed device, you will have to contact the Service Desk for assistance.

Spam Alert – Warning IMPORTANT REMINDER: Storage capacity – Spam

We are receiving notifications that several users have received the following Spam message:

Dear Client,

Your storage space for Office account: JBlog@dundee.ac.uk is almost full.

92% Used

To get additional storage space Click Here.

© 2017
Terms of use Privacy & Cookies

Please do not click – this message is Spam

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distibution

 

Performance Issues with Microsoft Office Applications

We are continuing to investigate a number of Staff,  that are affected by an issue with Microsoft Office which is manifesting itself in one or more ways (or a combination):

  1. When saving files the following error message appears

 

  1. Office is hanging (unusable) for a period of minutes
  2. Unable to Attach Files to Email / Save Files from Email

What are we doing to resolve these issues?

We have a dedicated team of IT support engineers who are analysing the issue.

What can you do to help?

Applying the following is resolving the issue for affected users:

Open Office Applications: File -> Options -> Save -> Default local file location:

Change to read H:\

Disable Box Add-in from running at startup

  • In the run/search box from the Start menu, type “winword.exe /a” (this will load Word without any add-ins running)
  • Open a blank document
  • Click File
  • Click Options
  • Click Add-ins
  • At the bottom of the window, choose “COM Add-ins” from the drop down menu and click Go
  • Remove the tick from the “Box.Word.AddIn” and click OK.
  • Exit and restart Word, it will now load without the Box Add in running

 This will only work for the user logged in at the time. Also, it will need done for Word, Excel, PowerPoint separately.

If you are comfortable doing this yourself please do, if not please log a call and we will allocate a technician to assist

 

 
Call Service Desk
on 01382 388000

During Office Hours

‌‌ 
Service Desk located on
Ground Floor of Main Library
(Opening hours)
‌ 
To view your current calls visit Help4U, our self-service portal

 

Please ask colleagues to touch to let us know if they are also being affected by this and haven’t contacted the Service Desk already.

We appreciate your cooperation and support and assure you we are working with all technology partners to resolve this this issue.

 

Help4U web form

The help4u web form is currently experiencing intermittent issues – this is being investigated by our technical team –  if your issue  is urgent please Call Service Desk
on 01382 388000 – this issue has now been resolved – apologies for any inconvenience.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.