Category: Service Desk

Performance Issues with Microsoft Office Applications

We are continuing to investigate a number of Staff,  that are affected by an issue with Microsoft Office which is manifesting itself in one or more ways (or a combination):

  1. When saving files the following error message appears


  1. Office is hanging (unusable) for a period of minutes
  2. Unable to Attach Files to Email / Save Files from Email

What are we doing to resolve these issues?

We have a dedicated team of IT support engineers who are analysing the issue.

What can you do to help?

Applying the following is resolving the issue for affected users:

Open Office Applications: File -> Options -> Save -> Default local file location:

Change to read H:\

Disable Box Add-in from running at startup

  • In the run/search box from the Start menu, type “winword.exe /a” (this will load Word without any add-ins running)
  • Open a blank document
  • Click File
  • Click Options
  • Click Add-ins
  • At the bottom of the window, choose “COM Add-ins” from the drop down menu and click Go
  • Remove the tick from the “Box.Word.AddIn” and click OK.
  • Exit and restart Word, it will now load without the Box Add in running

 This will only work for the user logged in at the time. Also, it will need done for Word, Excel, PowerPoint separately.

If you are comfortable doing this yourself please do, if not please log a call and we will allocate a technician to assist


Call Service Desk
on 01382 388000

During Office Hours

Service Desk located on
Ground Floor of Main Library
(Opening hours)
To view your current calls visit Help4U, our self-service portal


Please ask colleagues to touch to let us know if they are also being affected by this and haven’t contacted the Service Desk already.

We appreciate your cooperation and support and assure you we are working with all technology partners to resolve this this issue.


Help4U web form

The help4u web form is currently experiencing intermittent issues – this is being investigated by our technical team –  if your issue  is urgent please Call Service Desk
on 01382 388000 – this issue has now been resolved – apologies for any inconvenience.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email –

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Resolved: Issues with accessing Help4U self service

This issue has been resolved.  We apologise for any inconvenience caused.


There are issues with the availability of the Help4U service this morning.  Customers can continue to log tickets/calls with or, however access to view tickets via the self service portal is unavailable.

Engineers are working on the issue and we will update this page as soon as possible.

If you are on campus please feel free to visit the Service Desk in the Main Library – the team would be pleased to help.

We are very sorry for the inconvenience caused.

For the attention of Pilot Users of LastPass

Happy New Year to you all, welcome back.

For those of you that have previously signed up for the pilot study of LastPass please note that LastPass 4.0 will be available on Tuesday, January 5, 2016
• No action is required for automatic updates: If your PC is setup to receive automatic updates, no action is needed and it will be incrementally updated to 4.0 in the coming weeks after launch.
• Manual updates to LastPass 4.0: If you do not want to wait for automatic updates, the new release will be available on Jan 5 for all browsers (Chrome, Firefox, IE, Safari, and Opera) on Mac, Windows, and Linux. The mobile apps for Android and iOS have also been updated with the new additions and improvements.
• Highlights include a new Sharing Center for easy central management of shared passwords, a complete redesign of the vault and browser extension, and a Quick Add menu in the vault for instant saving.
• An option to toggle back to 3.0 is available in the profile menu in the top right of the vault, though we anticipate that users will find the updates to be a significant improvement and easier to use.
More information is available from:

Getting Started with LastPass

The Help Center is also available to answer any other questions that may arise:

If you require further assistance then please let us know via the link below and we will do everything we can to answer your question:

Thank you

UoD IT Reduced Service – 10th December from 12:15pm – 17:00pm – Requests for Support

Today 10th December, between 12:15pm and 17:00pm, UOD IT staff will be attending their staff Christmas Lunch, due to this our service has been reduced.

You can still log calls during this period by:

  • Sending an email to
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls.
  • We also have staff available in the Main Library on the Ground Floor

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.