Category: Service Desk
That is the 1st and 2nd Floor PC’s available for use now – spot the difference? Delighted to hear your feed back via firstname.lastname@example.org
Currently only the ground floor PC’s are available for student use. Once the other PC’s become available I will update this page.
High speed WiFi is fully available for those with their own equipment.
This issue has been resolved, if you are still unable to access please contact the service desk on 01382 388000
We are currently investigating an issue with users being unable to log into the help4U self service portal.
In the meantime you can still log a call by emailing email@example.com, or visiting our Service Point in the Main Library open 10 am – 10 pm Saturday and Sunday.
If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”
Running this will apply a new licence and you will then be able to launch Adobe products.
If you are using a Mac, the same fix is available in Self-Service
If you are using a non-managed device, you will have to contact the Service Desk for assistance.
We are receiving notifications that several users have received the following Spam message:
Your storage space for Office account: JBlog@dundee.ac.uk is almost full.
To get additional storage space Click Here.
Please do not click – this message is Spam
Further advise is available: https://www.dundee.ac.uk/it/services/email/security/
We have reported this to Microsoft to prevent further distibution
We may have an issue allowing students to Activate their new accounts, a few students have reported the accounts activate but are not allowing access thereafter, please accept our apologies while we investigate these reports.
As soon as we have more information we will let you know – check back here
We are continuing to investigate a number of Staff, that are affected by an issue with Microsoft Office which is manifesting itself in one or more ways (or a combination):
- When saving files the following error message appears
- Office is hanging (unusable) for a period of minutes
- Unable to Attach Files to Email / Save Files from Email
What are we doing to resolve these issues?
We have a dedicated team of IT support engineers who are analysing the issue.
What can you do to help?
Applying the following is resolving the issue for affected users:
Open Office Applications: File -> Options -> Save -> Default local file location:
Change to read H:\
Disable Box Add-in from running at startup
- In the run/search box from the Start menu, type “winword.exe /a” (this will load Word without any add-ins running)
- Open a blank document
- Click File
- Click Options
- Click Add-ins
- At the bottom of the window, choose “COM Add-ins” from the drop down menu and click Go
- Remove the tick from the “Box.Word.AddIn” and click OK.
- Exit and restart Word, it will now load without the Box Add in running
This will only work for the user logged in at the time. Also, it will need done for Word, Excel, PowerPoint separately.
If you are comfortable doing this yourself please do, if not please log a call and we will allocate a technician to assist
Call Service Desk
on 01382 388000
During Office Hours
Service Desk located on
Ground Floor of Main Library
To view your current calls visit Help4U, our self-service portal
Please ask colleagues to touch to let us know if they are also being affected by this and haven’t contacted the Service Desk already.
We appreciate your cooperation and support and assure you we are working with all technology partners to resolve this this issue.
The VPN service issue has now been resolved. When logging back in you might notice a new “Domain” field, this does not need to be filled in, just your username and password as usual.
Many thanks for your patience during this downtime.
The help4u web form is currently experiencing intermittent issues – this is being investigated by our technical team – if your issue is urgent please Call Service Desk
on 01382 388000 – this issue has now been resolved – apologies for any inconvenience.