We have recently been experiencing issues with the University file servers, resulting in poor login speeds and a lack of desktop provision.
Although we have responded to the outages as quickly as possible in each case we do know the service stability is not meeting our customer expectations, and are working hard to rectify that.
We have carried out an investigation of the problem and we believe that the backup agent is most likely responsible – as we cannot simply disable this, we are addressing the problem in the following ways:
We have added extra resources to the servers in the form of memory
We are doing a Health Check Daily at 6.30am to ensure the servers are in a Healthy State
We are adding resilience to the entire system by implementing a live replica of the file servers that will automatically take over
We will endeavour to keep you all updated on our progress and assure you we are committed to resolving this issue just as soon as possible
Deputy Director of IT (Infrastructure and Research Computing