Category: Service Desk

Resolved: Issues with accessing Help4U self service

This issue has been resolved.  We apologise for any inconvenience caused.


 

There are issues with the availability of the Help4U service this morning.  Customers can continue to log tickets/calls with help4u@dundee.ac.uk or it-servicedesk@dundee.ac.uk, however access to view tickets via the self service portal is unavailable.

Engineers are working on the issue and we will update this page as soon as possible.

If you are on campus please feel free to visit the Service Desk in the Main Library – the team would be pleased to help.

We are very sorry for the inconvenience caused.

For the attention of Pilot Users of LastPass

Happy New Year to you all, welcome back.

For those of you that have previously signed up for the pilot study of LastPass please note that LastPass 4.0 will be available on Tuesday, January 5, 2016
• No action is required for automatic updates: If your PC is setup to receive automatic updates, no action is needed and it will be incrementally updated to 4.0 in the coming weeks after launch.
• Manual updates to LastPass 4.0: If you do not want to wait for automatic updates, the new release will be available on Jan 5 for all browsers (Chrome, Firefox, IE, Safari, and Opera) on Mac, Windows, and Linux. The mobile apps for Android and iOS have also been updated with the new additions and improvements.
• Highlights include a new Sharing Center for easy central management of shared passwords, a complete redesign of the vault and browser extension, and a Quick Add menu in the vault for instant saving.
• An option to toggle back to 3.0 is available in the profile menu in the top right of the vault, though we anticipate that users will find the updates to be a significant improvement and easier to use.
More information is available from:

Getting Started with LastPass

The Help Center is also available to answer any other questions that may arise:

https://lastpass.com/support.php?lpnorefresh=1

If you require further assistance then please let us know via the link below and we will do everything we can to answer your question:

https://www.dundee.ac.uk/it/help4u/

Thank you

UoD IT Reduced Service – 10th December from 12:15pm – 17:00pm – Requests for Support

Today 10th December, between 12:15pm and 17:00pm, UOD IT staff will be attending their staff Christmas Lunch, due to this our service has been reduced.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls.
  • We also have staff available in the Main Library on the Ground Floor

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.

UoD IT Staff Meeting – 20th November from 10am – 12pm – Requests for Support

Today 20th November, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.

Reolved : Network Outage Kirkcaldy & Fife Campus

11:35am Update

The Network Outage issue within Kirkcaldy and Fife Campus has now been resolved.  We apologise for the inconvenience this may have caused.

We have been advised by JANET our network provider that the Kirkcaldy & Fife Campus’s are this morning without Network Access. We have engineers on-site at Kirkcaldy working locally with our provider.  All stakeholders are working hard to resolve the issue and we will post an update just as soon as possible – we do apologise for the inconvenience this is causing .

IT Help4u portal – resolved

Users are experiencing a problem with our IT Help Desk Software which our engineers are investigating.

This means that the Help4U self service portal is not available, however staff are continuing to receive emails sent via help4u@dundee.ac.uk and we will endeavour to respond and assist users over the weekend.   If emailing help4u, please note you will not receive a ticket number.

A further update will be posted as soon as possible.

We apologise for any inconvenience caused.

This issue was resolved at approximately 21:15 hours on Friday 14 August.

 

UoD IT Staff Meeting – 15th July from 10am – 12pm – Requests for Support

On Wednesday 15th July, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950859. This number will only be available during this time.

UoD IT Staff Meeting – 17th June from 10am – 12pm – Requests for Support

On Wednesday 17th June, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950859. This number will only be available during this time.

UoD IT staff meeting – 12th May – 10am to 12pm – requests for support

On Tuesday 12th May, between 10am and 12pm, UOD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950858. This number will only be available during this time.