Category: Software Applications

Performance Issues with Microsoft Office Applications

We are continuing to investigate a number of Staff,  that are affected by an issue with Microsoft Office which is manifesting itself in one or more ways (or a combination):

  1. When saving files the following error message appears


  1. Office is hanging (unusable) for a period of minutes
  2. Unable to Attach Files to Email / Save Files from Email

What are we doing to resolve these issues?

We have a dedicated team of IT support engineers who are analysing the issue.

What can you do to help?

Applying the following is resolving the issue for affected users:

Open Office Applications: File -> Options -> Save -> Default local file location:

Change to read H:\

Disable Box Add-in from running at startup

  • In the run/search box from the Start menu, type “winword.exe /a” (this will load Word without any add-ins running)
  • Open a blank document
  • Click File
  • Click Options
  • Click Add-ins
  • At the bottom of the window, choose “COM Add-ins” from the drop down menu and click Go
  • Remove the tick from the “Box.Word.AddIn” and click OK.
  • Exit and restart Word, it will now load without the Box Add in running

 This will only work for the user logged in at the time. Also, it will need done for Word, Excel, PowerPoint separately.

If you are comfortable doing this yourself please do, if not please log a call and we will allocate a technician to assist


Call Service Desk
on 01382 388000

During Office Hours

Service Desk located on
Ground Floor of Main Library
(Opening hours)
To view your current calls visit Help4U, our self-service portal


Please ask colleagues to touch to let us know if they are also being affected by this and haven’t contacted the Service Desk already.

We appreciate your cooperation and support and assure you we are working with all technology partners to resolve this this issue.


Dundee Media Apps is down

UPDATE 13.35 – This issue is now resolved. Thanks for your patience during this down-time.

We have received reports that users are experiencing issues accessing various apps accessible via Dundee/media/apps. e.g. Ansys Mechanical ADPL, Autodesk CAD 3D SMAX.

This issue is currently being investigated and updates will be posted here as they become available.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email –

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

My Dundee Upgrade

We are delighted to inform you the Blackboard (My Dundee) Upgrade is completed ahead of schedule, testing has, thus far, shown it is fully successful and we are delighted to report everything is now back on line.

Should you notice any errors please report via the Service Desk on: with as much information as possible

Thank you to everyone involved for all their hard work this weekend

My Dundee unavailable this weekend due to upgrade

Blackboard is now available for use (Sunday 10th 6.30pm)

Please be aware that we are upgrading My Dundee (Blackboard) this weekend, making the platform unavailable to students, staff and applicants.

Please ensure you download any learning resources you may need over this period before the start date of the change.

Why are we upgrading?
To ensure the platform remains in support and resolve outstanding issues with Forums/Discussions, Blogs and uploading ZIP files. In-demand new features that improve integration, Student preview, Grading, video and Portfolios will also be had.

Why on this date?
As with any change which renders a core University system unavailable, selecting a suitable time period to undertake the work is difficult. These dates were selected to minimise impact on staff and students, as well as to avoid overlap with examinations.

The platform be taken offline at 18:00 on Friday 08th January, to ensure ample time is given for the maintenance. Normal service should be resumed by Monday 11th January.

For the attention of Pilot Users of LastPass

Happy New Year to you all, welcome back.

For those of you that have previously signed up for the pilot study of LastPass please note that LastPass 4.0 will be available on Tuesday, January 5, 2016
• No action is required for automatic updates: If your PC is setup to receive automatic updates, no action is needed and it will be incrementally updated to 4.0 in the coming weeks after launch.
• Manual updates to LastPass 4.0: If you do not want to wait for automatic updates, the new release will be available on Jan 5 for all browsers (Chrome, Firefox, IE, Safari, and Opera) on Mac, Windows, and Linux. The mobile apps for Android and iOS have also been updated with the new additions and improvements.
• Highlights include a new Sharing Center for easy central management of shared passwords, a complete redesign of the vault and browser extension, and a Quick Add menu in the vault for instant saving.
• An option to toggle back to 3.0 is available in the profile menu in the top right of the vault, though we anticipate that users will find the updates to be a significant improvement and easier to use.
More information is available from:

Getting Started with LastPass

The Help Center is also available to answer any other questions that may arise:

If you require further assistance then please let us know via the link below and we will do everything we can to answer your question:

Thank you