Category: Software Applications

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

My Dundee Upgrade

We are delighted to inform you the Blackboard (My Dundee) Upgrade is completed ahead of schedule, testing has, thus far, shown it is fully successful and we are delighted to report everything is now back on line.

Should you notice any errors please report via the Service Desk on:
https://www.dundee.ac.uk/it/help4u/ with as much information as possible

Thank you to everyone involved for all their hard work this weekend

My Dundee unavailable this weekend due to upgrade

Blackboard is now available for use (Sunday 10th 6.30pm)

Please be aware that we are upgrading My Dundee (Blackboard) this weekend, making the platform unavailable to students, staff and applicants.

Please ensure you download any learning resources you may need over this period before the start date of the change.

Why are we upgrading?
To ensure the platform remains in support and resolve outstanding issues with Forums/Discussions, Blogs and uploading ZIP files. In-demand new features that improve integration, Student preview, Grading, video and Portfolios will also be had.

Why on this date?
As with any change which renders a core University system unavailable, selecting a suitable time period to undertake the work is difficult. These dates were selected to minimise impact on staff and students, as well as to avoid overlap with examinations.

The platform be taken offline at 18:00 on Friday 08th January, to ensure ample time is given for the maintenance. Normal service should be resumed by Monday 11th January.

For the attention of Pilot Users of LastPass

Happy New Year to you all, welcome back.

For those of you that have previously signed up for the pilot study of LastPass please note that LastPass 4.0 will be available on Tuesday, January 5, 2016
• No action is required for automatic updates: If your PC is setup to receive automatic updates, no action is needed and it will be incrementally updated to 4.0 in the coming weeks after launch.
• Manual updates to LastPass 4.0: If you do not want to wait for automatic updates, the new release will be available on Jan 5 for all browsers (Chrome, Firefox, IE, Safari, and Opera) on Mac, Windows, and Linux. The mobile apps for Android and iOS have also been updated with the new additions and improvements.
• Highlights include a new Sharing Center for easy central management of shared passwords, a complete redesign of the vault and browser extension, and a Quick Add menu in the vault for instant saving.
• An option to toggle back to 3.0 is available in the profile menu in the top right of the vault, though we anticipate that users will find the updates to be a significant improvement and easier to use.
More information is available from:

Getting Started with LastPass

The Help Center is also available to answer any other questions that may arise:

https://lastpass.com/support.php?lpnorefresh=1

If you require further assistance then please let us know via the link below and we will do everything we can to answer your question:

https://www.dundee.ac.uk/it/help4u/

Thank you

Update: Box Edit feature removal

As previously indicated, we’re experiencing issues with Box Edit on University computers and are working closely with Box to ensure that the feature integrates smoothly into our IT environment.

Box Edit removal:
Box Edit has been removed from all student and staff computers because no resolution was reached for the start of the academic year and error messaging continued to impact upon user experience.

Can I still use Box?
Yes, Box still offers great user functionality and we advocate its use University wide. We (UoD IT) continue to use Box as our primary tool for daily workflow because it makes many of our processes much simpler to manage and is secure.

How do I open/edit/save my files without using Box Edit?
You should use one of the following feature options to edit Office files in Box:

Read More

Box Edit issues

We are currently experiencing issues with the Box Edit feature of our new file store, sync and share service on University PCs and as a result, users are receiving error messages.

Students
Our team are gradually applying manual fixes campus wide to rectify this issue, but should you use a student desktop machine and find this error in place, please contact the IT Service Desk and report the PC number.

Staff
Follow the instructions in this document to install a temporary Box Edit Fix on your staff desktop/laptop: https://uod.box.com/Box-Edit-Fix-Instructions.

Please note:
You can still edit your documents:
∙ Using Office Online (if your file is in the Microsoft Office format).
∙ By downloading your file, making changes locally on your machine and re-uploading.
∙ If using Box sync open the files from the folder on your PC to edit in Office applications (staff only).

We recognise that these are temporary measures and are working closely with Box to resolve the matter as quickly as possible.